Resources
Post a Job
 Special Offer 

Jumpstart your hiring with a $75 credit to sponsor your first job.*

Sponsored jobs are 4.5X more likely to result in a hire.**
  • Invite top candidates to apply with Instant Match
  • Get more visibility in search results
  • Appear to more candidates longer
*The $75 Sponsored Job credit offer is only available for new accounts in the US that post a job and expires one year after account creation. Upon expiration of the credit, users are charged based on Sponsored Job budget. Terms, conditions, and quality standards apply **Indeed data, worldwide

Retail Store Manager Job Description: Top Duties and Qualifications

Last updated: December 10, 2022

A Retail Store Manager, or Shop Manager, is responsible for facilitating and supervising daily operations at a store to make sure that employees work together effectively to make sales and contribute to shop upkeep. Their duties include communicating with vendors about inventory orders, scheduling employee shifts and training new employees.

Build a Job Description
Are you a Job Seeker? Find Jobs

Retail Store Manager duties and responsibilities

A Retail Store Manager is responsible for managing a retail store, which includes overseeing sales, staff and inventory. Retail Store Managers have the following duties and responsibilities: 

  • Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.
  • Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
  • Seek ways to better promote the store, the product line and service within the store.
  • Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
  • Implement cross-training of employees and Assistant Managers to maintain productivity at all times.
  • Manage all controllable costs with a view to maintaining profitability.
  • Ensure the store remains clean and presentable at all times.
  • Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
Build a Job Description
Are you a Job Seeker? Find Jobs

Retail Store Manager Job Description Examples

Example 1

Are you looking for a fun and gratifying way to make some extra cash this holiday season?
Do you look forward to holiday traditions year after year?

Join the Hickory Farms and Headway team!

We are currently seeking a SeasonalStoreManager to manage our holiday store at Lake View Plaza!

As a Seasonal Store Manager, you will lead a sales team, meet sales goals, train and coach, merchandise, schedule labor within provided labor budgets, perform store and banking operations, follow company policies and procedures and all other duties as assigned.

Why You'll Enjoy Working for Us

· Competitive pay

· 40% employee discounts

· Weekly Pay

· Sales Bonus Program

What We Need from You

· Successful sales experience

· Strong successful background in retail sales management

· Team player and motivator with a passion for people

· Ability to work retail shopping hours from November 2022 through December 2022.

· Able to work under pressure and react quickly to a fast-past seasonal retail business

· Reliable transportation

Physical Requirements

· Constant walking and standing, frequent bending, kneeling and reaching

· Must be able to communicate in English effectively through speech and writing

· Consistently lift 25-50 lbs; occasionally lift up to 50 lbs with the ability to push or pull more than 50 lbs.

All Hickory Farms seasonal staff will work as employees of Headway Workforce Solutions.

AboutHickoryFarms……Hickory Farms has been committed to providing unique food gift ideas since 1951. For over 70 years we’ve offered gift baskets and specialty foods that families across the country enjoy. To learn more about our brand visit: [website]

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions aligns with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Full-time, Temporary

Pay: $14.00 - $16.00 per hour

Benefits:
  • Employee discount
  • Flexible schedule
    Experience level:
  • 3 years
    Shift:
  • 8 hour shift
  • Day shift
  • Night shift
    Weekly day range:
  • Monday to Friday
  • Weekend availability

    Experience:
  • Management: 3 years Location: One location

    • Example 2

    Job Description

    If you have passionand drive for helping others and want to work for a company that makes a difference in thousands of peoples’ lives every year, we are looking for you.

    We are seeking an experienced assistant manager in retail sales to drive our store and be a true leader.

    This is a Full Time non-exempt position with many benefits.

    We offer the opportunity to earn daily store bonuses, health insurance, vision, dental, Aflac, PTO, 401(k) with company match, longevity pay, and a supportive work environment.

    Must be able to pass a background check.

    Job Type: Full-time

    The store hours are Monday - Saturday 9am to 7pm, Sunday 10am - 6pm

    Job Type: Full-time

    Pay: From $16.00 per hour

    Benefits:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance
    Schedule:
  • 8 hour shift
    Supplemental Pay:
  • Bonus pay

    Experience:
  • management: 2 years Location: One location

    • Example 3

    Grafton Apparel believes everyone deserves to look great! We fit your body, your budget, your style and with the confidence you get when you look and feel great!

    Want a career with a successful Canadian company? Let’s chat!

    What we can offer you;

    · Comprehensive benefit package including dental care, extended heath care, life insurance, and a health spending account

    · We have an amazing employee discount!

    · Learning opportunities to help you grow and progress your career

    · A fun environment! We like having a casual vibe while we take care of business

    As the Store Manager you are responsible for the success of your store. Reporting to the Regional Manager, you will work with your team to deliver an outstanding experience to achieve sales & productivity goals.

    What you will do in this role…

    Lead a team that wants to win

    · Develop your team’s sales skills by modelling best practices & techniques

    · Identify training and developmental opportunities, work with individuals and partners to address gaps and build on strengths

    · Recruit for vacancies, leverage business partners as required

    · Create a positive work environment for your team

    Create a customer-centric environment

    · Ensure the customer is always prioritized

    · Develop your team’s customer service skills by observing, working side-by-side and providing in-the-moment coaching

    · Identify opportunities for development and training to build skills and to enhance the customer experience in store

    · Solicit feedback from associates and customers and take action to resolve any issues

    · Conduct regular competitive shops to gain market insights

    Operate like an owner

    · Maintain visual and display standards as directed

    · Manage the payroll budget

    · Research and share product knowledge, trends and other industry-related information

    · Ensure stock is received and presented efficiently and effectively, communicate opportunities with partners

    As an ideal candidate, you are an individual with…

    · Passion for leading a team

    · Great customer service and a sense of urgency

    · Resilience and energy

    · Ability to make timely decisions

    · Must be able to multi-task

    And your qualifications include…

    · Retail Store Manager experience is a plus!

    · Post-Secondary education

    Grafton Apparel is committed to providing an inclusive and accessible candidate experience. We will work with you on an individual basis to meet any reasonable accommodation needs. Please let us know if you require any accommodation to participate in the recruitment and selection process.

    Job Types: Full-time, Permanent

    Benefits:
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Store discount
    Schedule:
  • 8 hour shift
  • Day shift
  • Evening shift

    Application question(s):
  • Are you eligible to work in Canada?
  • What is your salary expectation?

    Education:
  • DCS / DEC Store Manager: 1 year (preferred)

    • Example 4

    Miniso USA

    Who We Are: Miniso is an established international brand, positioned as a variety store popular among consumers for our high-quality products at low prices. Established from a Japanese designer and Chinese entrepreneur, Miniso has been expanding globally since 2011, including the launch of our US operations in 2017. We have already opened 5,000 stores across 79 countries and are looking for you to help us grow even more!

    #miniso10under

    The Opportunity: We are currently looking for sales-driven individuals to help develop store talent and maximize our growing potential at our Christiana location. We are looking for experienced candidates who can articulate COST: customer service, operations, sales, and talent. The ideal candidate is someone with a great track record, high energy, a knack for business development, and the attitude to help make Miniso a great place to work.

    Duties and Responsibilities include but are not limited to:

    Customer Service:
  • Drive service through shift leaders and sales associates alike.
  • Ensure high levels of customer satisfaction through excellent service.
  • Resolve customer issues that may arise and exceed customer expectations
  • Propose innovative ideas to increase market size

    Operations:
  • Control Inventory/Loss Prevention
  • Effectively schedule a staff of employees to meet business needs while controlling payroll costs
  • Excel in visual merchandising to drive sales
  • Oversee store sales floor and back of house standards
  • Report on buying trends, customer needs, profitability, etc.

    SALES:
  • Oversee financial plans, budgets, and costs for store; work with comparative figures to last year, budget, etc.
  • Control profitability within the store level
  • Increase designated store KPI’s
  • Drive sales through business acumen

    Talent:
  • Recruit, on-board, train, and develop store talent
  • Conduct personnel performance appraisals to assess training needs and build career paths
  • Be a shining example of behavior and high performance
  • Develop and empower store talent through personal development plans and coaching methods
  • Manage staff performance, including use of disciplinary action as needed

    Requirements:
  • Proven successful experience as a retail manager (at least 2 years)
  • Strong leadership abilities, business acumen, and organizational skills
  • Excellent customer service skills
  • Proven success in a high-SKU count, fast product turnover environment (preferred)
  • Outstanding communication and interpersonal skills
  • Bachelor’s Degree (preferred)
  • Available to work a variety of hours, including mornings, evenings, weekends, and possible holidays
  • Open availability preferred, able to work a minimum of 40 hours/week
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items for a short distance
  • Ability to climb a ladder and use a step stool

    Job Type: Full-time

    Pay: $18.00 - $20.00 per hour

    Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
    Schedule:
  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

    Ability to commute/relocate:
  • Livermore, CA 94551: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • Customer service: 1 year Location: One location

    • Example 5

    We are looking for an enthusiastic and driven individual to join our growing management team. We are currently looking for a Store Managerfor our NEW store, located in Dixie Outlet Mall.

    The ideal candidate will have a minimum of 2 years management experience in a retail environment, preferably in shoes.

    Store Manager’s responsibilities include but are not limited to such functions as: scheduling, hiring, training, inventory control, achieving sales targets and ensuring a positive team atmosphere is maintained at all times.

    Candidates must have the ability to: multi-task, prioritize and work well in a fast paced environment. Candidates must have experience with sales, customer service and be available to work days, evenings and weekends.

    If you are interested in this opportunity respond to the posting by sending your resume and cover letter. We would like to thank all applicants however, only those individuals selected for an interview will be contacted.

    Please Note: Accommodations are available on request at all stages of the employment process.

    Job Types: Full-time, Permanent

    Salary: From $640.00 per week

    Additional pay:
  • Commission pay
    Benefits:
  • Dental care
  • Extended health care
  • Life insurance
  • Store discount
  • Vision care
    Schedule:
  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Every Weekend
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

    Application question(s):
  • Are you legally entitled to work in Canada?

    Education:
  • Secondary School (preferred)

    Experience:
  • Retail Management: 2 years (preferred)
  • Customer service: 2 years start date: 2023-07-11

    • Example 6

    Are you an experienced manager with demonstrated success driving sales goals and providing an amazing customer experience? Are you passionate about building teams, developing talent, and helping people feel their best? If the answer is "YES", we want you on our team.

    Cambridge Wax Group ("CWG"), a growing franchisee within the European Wax Center franchise system, is looking for a dynamic, enthusiastic leader that is passionate about leading and developing high performing teams.

    A successful leader with Cambridge Wax Group will have positive energy and servant leadership mentality. A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. The General Manager drives sales goals, builds teams, develops talent, motivates team, provides an amazing customer experience. As a team, we're committed to delivering on the European Wax Center brand promise-- every day to guests and employees alike. As the connector between Cambridge Wax Group team members and guests, you're the leader of the mission, bringing everyone together to work cohesively toward that goal.

    Benefits
  • Competitive salary and monthly bonuses based on results you control
  • Medical, Dental, and Vision Insurance
  • Voluntary benefits; disability, life, pet insurance
  • Tiered Paid Time Off --up to 3 weeks per year
  • Complimentary services, and discounts
  • Employee Assistance Program
  • Formal and informal leadership training and development that will help you anywhere your career takes you
  • Opportunity to advance your career
  • Fast growing company, National brand recognition, and a Family atmosphere

    Responsibilities:

    Customer Service
  • Coach and train customer service mindset
  • Anticipate and mitigate customer service Issues
  • Handle escalated customer situations

    Sales
  • Develop and foster a sales culture
  • Set goals and drive results
  • Motivate and inspire team
  • Identify and develop underperformers

    People
  • Attract and retain talent
  • Support and develop team
  • Drive a culture of collaboration and continuous improvement

    Business Analytics
  • Observe trends and diagnose areas for improvement
  • Understand correlation between metrics and actions
  • Effectively communicate action plans up and down stream

    Administrative
  • Complete required tasks such as inventory and payroll accurately and on time
  • Manage employee schedules and time off requests
  • Ensure compliance with state, local and corporate regulations and policies
  • Hire, onboard, train and terminate employees

    Qualifications
  • Have a college degree or related experience.
  • Have previous management, marketing, and sales experience within a service or retail industry.
  • Demonstrated experience as a revenue generator - prior commissioned sales experience required.
  • Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with and lead staff.
  • Exhibit proficiency in establishing sales goals and interpreting progress and trends through the use of sales, operational, and financial reports.
  • Effective interpersonal and communication skills (written and verbal).
  • Be aware of and comply with all labor and employment laws applicable to employees at the franchised location including local and state licensing laws and regulations related to general business operations and licensure of massage therapists and estheticians.

    If you're ready to lead the charge to help people feel their best, we can't wait to meet you!

    We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, Cambridge Wax Group will provide reasonable accommodations for qualified individuals with disabilities.

    European Wax Center is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not EWC or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for EWC or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

    Job Type: Full-time

    Pay: $45,000.00 - $60,000.00 per year

    Benefits:
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Relocation assistance
  • Vision insurance
    Schedule:
  • 8 hour shift
  • Monday to Friday
  • Weekend availability
    Supplemental Pay:
  • Bonus pay

    Ability to commute/relocate:
  • Sarasota, FL 34243: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • management: 1 year Location: One location

    • What does a Retail Store Manager do?

    Retail Store Managers work on site at a shop to oversee employee activities and handle the administrative and managerial duties of running a store. They make sure that their location is stocked with the correct amount of merchandise and adjust the store layout to display in-demand items. Retail Store Managers develop strategies to meet sales targets and plan promotions to attract business.

    Retail Store Managers evaluate their employees and mentor them to improve their retail skills, addressing issues with staff and planning professional development opportunities and company policies for employee behavior. Another role of the Retail Store Manager is to provide customer service and interact with customers who have an issue or need high-level support with a purchase or return.

    Retail Store Manager skills and qualifications

    Given the vast responsibilities of a Retail Store Manager, several skills and qualifications are required to be effective in this role, including:

    • Proactive in-store planning skills
    • Self-motivated leadership
    • Interpersonal communication skills
    • Strong sales abilities
    • Customer service skills
    • Organization skills
    • Ability to operate basic business software programs

    Retail Store Manager salary expectations

    A Retail Store Manager makes an average of $43,911 per year. Salary may vary depending on the Retail Store Manager’s level of experience and the geographic location of the store. 

    Retail Store Manager education and training requirements

    The education and training required of a Retail Store Manager includes a university or college education such as a bachelor’s degree in business, marketing or related field. Candidates holding a master’s degree in business administration or similar is a plus, as is a current Retail Management Certificate. If alcohol, tobacco or hot food is sold at the store, certain state certifications are also among the requirements for a Retail Store Manager. 

    Retail Store Manager experience requirements

    Experience requirements for a Retail Store Manager will generally include several years in retail, either as an Assistant Manager or Sales Clerk. The ideal candidate will have a combination of experience including supervision, sales, customer service, security and general office or accounting work. 

    Job description samples for similar positions

    If you’re looking for candidates for similar roles to the Retail Store Manager position, see our job description templates for similar roles: 

    Ready to Hire a Retail Store Manager?Build a Retail Store Manager Job Description

    Frequently asked questions about Retail Store Managers

     

    What is the difference between a Retail Store Manager and an Assistant Manager?

    Retail Store Managers work with Assistant Managers to help manage business tasks during all opening hours. Retail Store Managers train Assistant Managers to respond to customer issues when they are not actively on-site. Retail Store Managers can delegate responsibility to Assistant Managers, but they retain the power to make strategic decisions and manage the budget. Assistant Managers spend more time on the floor while Retail Store Managers may work in an attached office handling business details.

    Assistant Managers help Retail Store Managers with tasks like opening and closing the store, creating schedules, placing purchase orders, dropping cash in the safe and counting inventory from new shipments. They also perform Store Associate tasks alongside their team, like checking out customers.

     

    What are the daily duties of a Retail Store Manager?

    Retail Store Managers can set their own hours based on busy times in the store where their employees will need the most support. They check in with Sales Associates and Cashiers about any issues then respond to communications about inventory, equipment or new hires. If a problem arises, the Retail Store Manager talks to the consumer about their concern and processes returns or explains store policies and provides possible solutions to the issue. 

    They host interviews, manage paperwork for new hires and develop training plans and policies. At the end of a shift, the Retail Store Manager runs sales reports and records information about income and inventory levels. They host meetings and communicate with their team about goals and strategies to implement during their shifts.

     

    What are the characteristics of a Retail Store Manager?

    Retail Store Managers need to have excellent business sense, including a practical mindset, good math skills and an understanding of both logistics and human resources. Good Retail Store Managers are also creative so they can come up with ways to respond to market trends and generate business with limited resources. One of the most important characteristics of a successful Retail Store Manager is the ability to actually solve problems, balancing excellent customer service with the company’s bottom line. They should be fair to their employees and use their leadership skills to motivate their team, reward success and encourage growth.

     

    Who does a Retail Store Manager report to?

    Retail Store Managers can report directly to a store owner if they work for an independent retail outlet, or they can report to a Regional Manager or District Manager if they manage a store for a chain. They communicate about the impact of store policies, create long-term plans for store growth and discuss strategies for improving sales and achieving other store goals. Retail Store Managers work to align employee behaviors at their outlet with the overall goals of the organization or owner.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

    No search results found

      *Indeed provides this information as a courtesy to users of this site. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance.