Scheduler Job Description: Top Duties and Qualifications

A Scheduler, or Appointment Scheduler, coordinates appointments for employees, customers or patients. Their main duties include planning weekly employee schedules, determining appointment lengths and making phone calls to patients or customers regarding their appointment or meeting times.

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Scheduler duties and responsibilities

A Scheduler will serve as the coordinator for schedules and appointments, often between doctors and patients. Schedulers must listen to the needs of the person requesting the appointment in order to determine the amount of time the appointment will require and then find the time that works best for both the patient and the medical professional. They should be professional and have the ability to manage multiple calls. A good Scheduler can determine the priority of patients’ needs to determine when an immediate slot should be found or if a patient can come in based on the current schedule. Schedulers also manage cancelations, including a doctor who may need to reschedule a full day, finding the best alternatives for all involved.

Examples of tasks a Scheduler may need to perform include: 

  • Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
  • Scheduling appointments for patient consultations, procedures and visits with medical personnel
  • Liaise and coordinate with health care professionals about schedules, patients and any changes
  • Accept and submit insurance claims and payment, as well as perform billing duties
  • Resolve scheduling conflicts as they occur

Scheduler Job Description Examples



Scheduler Needed!

Start a career with Burris Logistics in McDonough! We are looking for a 1st shift Scheduler to join our team.

As a 1st shift Scheduler, you will provide WOW service for our customers by effectively and efficiently scheduling inbound and outbound appointments with transportation carriers. You will also be responsible for running status update reports and cross training in a Customer Service Representative role.

We’re looking for a reliable team member that has a solid work ethic, consistent on-time attendance, and is highly motivated. In our family atmosphere, you’ll have an opportunity to grow and develop a lasting career on our team.

As a 1st shift Scheduler, you will work 730 AM until 430 PM (M-F) with a one hour lunch.

Essential Duties:

  • Schedule inbound and outbound appointments (primarily by email) by communicating with transportation carriers

  • Verify purchase orders for scheduled inbound/outbound appointments

  • Update daily schedule accordingly

  • Run and send status update reports to customers twice daily

  • Cross train to cover CSR functions as needed


  • Education – High school diploma, GED, or comparable business experience

  • Knowledge of Warehouse Management Systems (WMS) preferred

  • Ability to remain calm and focused while prioritizing requests from multiple sources

  • Ability to use email, word-processing, spreadsheets, and other applications

  • Ability to communicate clearly on the phone with customers

  • Basic reading, writing and math skills

    Benefits of Joining our Team:

  • Medical, Dental, Vision, and Life Insurance

  • Prescription Plan

  • Short and Long Term Disability

  • Paid Vacation and Holidays

  • 401k with Company Match

  • Flexible Spending

  • And more!

    Burris Logistics has been family-owned and operated since 1925. We operate an expanding network of temperature controlled warehousing and distribution centers from Florida to Massachusetts. Join our team today!

    Burris Logistics is an Equal Employment Opportunity Employer and will not permit discrimination against or harassment of any applicant or employee on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, veteran’s status, genetic information, or on the basis of any personal characteristic protected under federal, state, or local law.

    Job Type: Full-time

    Salary: $13.75 to $15.75 /hour


  • Shipping and Receiving: 1 year (Preferred)

  • Customer Service: 1 year (Preferred)

    Work Location:

  • One location


  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Paid time off

  • Professional development assistance

  • Tuition reimbursement

    This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous

  • People-oriented -- enjoys interacting with people and working on group projects

  • Detail-oriented -- would rather focus on the details of work than the bigger picture

  • Achievement-oriented -- enjoys taking on challenges, even if they might fail

    This Company Describes Its Culture as:

  • Stable -- traditional, stable, strong processes

  • People-oriented -- supportive and fairness-focused

  • Team-oriented -- cooperative and collaborative

    This Job Is:

  • A job for which military experienced candidates are encouraged to apply

  • A job for which all ages, including older job seekers, are encouraged to apply

  • Open to applicants who do not have a college diploma


  • Monday to Friday

  • Day shift

  • 8 hour shift

    Benefit Conditions:

  • Waiting period may No
  • ×


    This is a straight work at home position for anyone. No more offices needed.

    Must have: Good phone voice / polite

    Ability of follow directions/ stay positive an excited

    Desire to work. The more you work the more money you will receive ( Commissions)

    Be organized in your work. Ask for help if you need to. Your success is our success.

    Set you own work week, Large week $$$ Small week$

    Have Fun

    Job Types: Full-time, Part-time, Temporary, Commission

    Salary: $19.00 to $23.00 /hour


  • customer service: 1 year (Preferred)

  • scheduling: 1 year (Preferred)

  • Recruiting: 1 year (Preferred)

    Commission Only:

  • No

    Additional Compensation:

  • Commission

    Work Location:

  • Fully Remote


  • Work from home

  • Flexible schedule

    Hours per week:

  • Less than 10

  • 10-19

  • 20-29

  • 30-39

    Typical start time:

  • 9AM

    Typical end time:

  • 4PM

    This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused

  • Outcome-oriented -- results-focused with strong performance culture

  • Stable -- traditional, stable, strong processes

  • People-oriented -- supportive and fairness-focused

    This Job Is:

  • Open to applicants who do not have a high school diploma/GED

  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more

  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education

  • A job for which all ages, including older job seekers, are encouraged to apply

  • Open to applicants who do not have a college diploma

  • A job for which people with disabilities are encouraged to apply


  • Monday to Friday

  • No weekends

  • Day shift

  • Night shift

  • 8 hour shift

  • 10 hour shift

  • On call

    Benefit Conditions:

  • Waiting period may apply

  • Only full-time employees Yes
  • ×


    Job Summary:

    A Patient Scheduler is responsible for motivating, educating, and promoting preventative healthcare services and benefits at no-cost to our members.


    Through a high-volume call center and fast-paced work environment, primary tasks include (but are not limited to):

  • Conducting outbound calls to provide education regarding services available to members.

  • Customer service and sales to encourage members to enroll in home-health screenings.

  • Assist with inbound requests, documenting and updating member accounts, and scheduling accordingly.

    PopHealthCare provides excellent onboarding training to prepare our team members and ongoing support to advance their careers.

    If you like to provide excellent customer service in a telephonic environment, please apply today to join our fast-growing team!


  • Assist members with appointment scheduling, cancellations, and reschedules.

  • Meet expectations for daily, weekly, and monthly call goals.

  • Collaborate with team members.

  • Must be able to work on multiple computer platforms simultaneously, including but not limited to Five9, Outlook, Sharepoint, EMR, MS Teams, etc.

  • Must have professional telephone etiquette and techniques.

  • Manage a high volume of outbound and inbound calls in a timely manner.

    Skills needed:

    If you own the following skills, this may be the right position for [website]

  • You work well under pressure.

  • You can multi-task (while paying close attention to details).

  • You are a natural problem-solver.

  • You are patient and confident while working with diverse clientele.

  • You have the ability to professionally handle objections on the phone.

  • You have an above-average level of personal accountability.

  • You almost always carry a positive attitude.

  • You are hardworking and dependable.

  • You are coachable with a competitive spirit.

  • You are highly adaptable to change and remain casual when things are uncertain.

  • You thrive in a fast paced and demanding environment.

    Education, Experience, and Abilities:

  • High School Diploma or equivalent required.

  • Bachelor’s degree preferred.

  • 2-3 years of experience working in an outbound, customer centered, production driven environment preferred.

  • Strong typing skills.

  • Prior customer service experience required.

  • Bi-lingual highly valued, as an additional skill.

    As of the Covid-19 outbreak:

  • We are still interviewing preferred candidates through video conferencing, however the position would be located onsite in the office (this is not a work from home position).

    PopHealthCare is an equal opportunity/equal access employer fully committed to achieving a diverse workforce.

    Job Types: Temporary, Contract

    Salary: $14.00 /hour


  • Customer Service: 2 years (Required)

  • Outbound Call Center: 2 years (Required)

    Application Question:

  • Do you speak Spanish fluently?

    Contract Length:

  • Location:

  • One location

    Employment Length:

  • No
  • What does a Scheduler do?

    Schedulers are in-house employees who primarily work in healthcare facilities booking patient appointments. They may also operate in other industries, making appointments for employees or other business professionals. When working in the medical field, Schedulers will handle all of the patient’s appointments, like consultations, routine check-ups and procedures. 

    They’ll usually answer and administer phone calls and emails to greet patients, answer their questions and remind them of upcoming appointments. Schedulers will gather and collect patients’ forms and personal information for appointments and will file and store them in designated locations. They may also be responsible for performing other basic bookkeeping work duties throughout their shift.

    Scheduler skills and qualifications

    A successful Scheduler will have strong organizational skills as well as strong communication skills for managing incoming calls and working with both internal staff and clients. They should have a professional voice and experience working with people. Having knowledge of scheduling systems and basic computer skills is important but may be learned on the job. Here are several skills and qualifications a Scheduler should have:

    • High school diploma or GED
    • Excellent communication and organization skills
    • Clerical or administrative experience a plus
    • Knowledge of health care terminology helpful
    • Basic computer program knowledge

    Scheduler salary expectations

    A Scheduler makes an average of $14.58 per hour. Pay rate may depend on level of experience, education and the geographical location.

    Scheduler education and training requirements

    Schedulers should have at least a high school diploma or GED. Some employers may prefer candidates with an associate degree in business administration or a field related to their industry. When a Scheduler starts a job, they receive on-the-job training from an experienced administrative professional.

    Scheduler experience requirements

    Entry-level Schedulers don’t necessarily need experience, though at least one year can be valuable. Experience as a Receptionist or any role involving multitasking and organization can be useful. Schedulers working for a large company or who complete additional duties usually need at least two or three years of experience. 

    Job description samples for similar positions

    If the Scheduler job description doesn’t meet your needs, see job descriptions for related positions:

    Frequently asked questions about Schedulers


    What are the different types of Schedulers?

    While most of them work as Patient Schedulers, others may operate in various fields serving in different Scheduler roles. Project Schedulers work specifically on projects, usually in construction or engineering fields. They schedule and coordinate tasks to employees to ensure a project is completed on time. 

    Production Schedulers work on a company’s production team to develop their objectives and ensure these milestones are achieved by certain deadlines. Front Desk Schedulers may work at the entrance of a variety of different offices, greeting guests as they walk in and scheduling them for meetings with business professionals within the office. 


    What settings do Schedulers typically work in?

    Most Schedulers typically work in either a medical facility or an office environment. They’re usually stationed at the front desk and will greet customers or patients as they enter the building. Many Schedulers are responsible for completing numerous tasks at once in a busy or noisy environment. They may spend several hours seated at their desk using their computer to make appointments. Other parts of their shift can be spent walking around the facility, finding staff members and locating important scheduling information. 


    Do Schedulers have different responsibilities in different industries?

    There are numerous industries Schedulers may operate in where they may complete differing tasks depending on the field they’re in. Most of them work in the medical industry, scheduling appointments for patients in hospitals, clinics, assisted living facilities or other healthcare institutions. Others serve in office environments, scheduling staff members for meetings with employees, stakeholders or clients. They may complete basic clerical duties as well. 

    There are also Schedulers who operate in the information technology industry, who will receive details on upcoming projects and will build schedules and deadlines for employees to submit tasks and projects by these specific due dates. 


    What makes a good Scheduler?

    A great Scheduler should have impressive verbal and written communication skills to effectively meet with employees or clients and to send patients their appointment reminders. Strong organizational abilities are needed in Scheduler candidates to successfully sort and keep track of various appointments and patient information. When conflicts arise, Schedulers must apply their problem-solving and critical thinking skills to adjust schedules to ensure they’re still convenient for patients, employees, Physicians and customers to attend.

    Computer skills and technical abilities are important for the ideal candidate to possess, as they regularly use software systems and programs to process payments, store employee or patient files and access patients’ records. 

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