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Service Advisor Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated November 6, 2025
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9 min read

A 719856015service advisor17.78automotive3.67automotive service advisor2.75service writer2.17dealership2.1165514073973217000.0069363.03155000.00YEARLY2598715522025-10-012025-10-312025-09-012025-09-302025-11-05Service Advisor, or Automotive Service Advisor, is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services and contacting customers to update them about their vehicle’s repair status.

Service Advisor duties and responsibilities

Full-time Service Advisors spend the majority of their time in an office setting, although they frequently visit the repair shop. Duties and responsibilities may include the following: 

  • Greeting customers and directing them to an available technician
  • Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
  • Answering customer questions about service outcomes and consulting with technicians when necessary
  • Informing customers about potential cost savings and warranty protections
  • Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
  • Overseeing and managing the service center’s scheduling and workflow
  • Informing customers of changes in service or when their vehicle is ready to be picked up

Hire your next Service Advisor today.

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Service Advisor Job Description Examples

Example 1

Bavarian Motor Experts, a leading independent BMW, Mercedes, Porsche and MINI service specialist in Honolulu, Hawaii, is seeking a highly skilled Service Advisor to join our team. The ideal candidate will have a passion for cars and a proven track record of growing the business while providing clients with exceptional service.

We are dedicated to delivering the highest level of service and expertise in maintaining German cars. Our team has a wealth of experience and our shop is equipped with the latest tools and software. You will be responsible for scheduling vehicles for servicing, guiding the customer through the repair process and ensuring high levels of customer satisfaction.

Benefits:
  • Market leading pay based on experience
  • A great working environment with up-to-date tools at your disposal
  • Company training
  • PTO and paid holidays
  • Professional, fun, and friendly work environment with supportive management
  • Excellent benefits package, including full medical
  • Meticulously clean and organized facility

Responsibilities:
  • Making appointments, processing repair orders, es and invoices
  • Providing customer support via phone and face-to-face at the shop
  • Qualifying customer problems and logging them for technicians to review
  • Ensuring customer approval for all remedial work to be carried out
  • Internal coordination of service work to adhere to commitments made to customers
  • Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Qualifications:
  • A minimum of 10 years of experience working as Service Advisor / Writer on German cars
  • In-depth knowledge of at least one of the following brands: BMW, Mercedes, Porsche or Mini
  • Candidates MUST possess above-average phone and communication skills
  • Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on needed services and repairs
  • Excellent follow-up and follow-through skills to ensure client satisfaction
  • Must have the ability to communicate technical information in non-technical terms to clients
  • Ability to evolve and adapt to changing business needs
  • Experience with Mitchell 1 software a plus

Compensation:
  • Earning potential up to $150,000
  • Pay is negotiable and based on experience

Job Type: Full-time

Pay: $80,000.00 - $150,000.00 per year

Benefits:
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance
Day range:
  • Monday to Friday
Shift:
  • Day shift

People with a legal record are encouraged to apply



License/Certification:
  • Driver's License (Required)

Ability to Commute:
  • Honolulu, HI 96813 (Required)

Ability to Relocate:
  • Honolulu, HI 96813: Relocate before starting work Location: In person

Example 2

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 270+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.

Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

  • Greet every customer that enters our facility with hospitality and respect
  • Present the best solution to properly repair our customer s vehicle in a way that is easy for them to understand
  • Manage the store s workflow in an effective and efficient manner
  • Consistently and effectively sell our services without jeopardizing honesty and integrity
  • Maintain a positive attitude and team atmosphere at all times
  • Communicate on the phone in a clear professional manner
  • Build long-term relationships between the store, yourself and the customer
  • Directs, coordinates, and participates in performing customer service activities
  • Shuttle customers as needed in CBA branded vehicle
  • Ensure that all repairs are performed to proper specifications.
  • Work together as a team and assist other employees as needed.
  • Other duties as assigned.


Qualifications

Qualifications:*

  • Current driver s licenses
  • Driving record acceptable to our current insurance carrier
  • Proficiency in Windows based computer software and automotive store applications
  • Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role


Physical Requirements:

  • Being dependable and reliable for a position that is scheduled for Monday Friday, 7am 6pm
  • Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
  • Occasionally lifting and carrying objects over 50 lbs.
  • Keeping a brisk work pace in a high-volume environment

Job Type: Full-time

Pay: $64,671.00 - $90,000.00 per year

Benefits:
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance
Day range:
  • Monday to Friday
  • No weekends



Ability to commute/relocate:
  • Birmingham, AL 35242: Reliably commute or planning to relocate before starting work Location: In person

Example 3

Are you interested in an opportunity to grow and develop on an uplifting team? If so, look no further! Ron Tonkin Acura is hiring a Service Advisor to join our Service team. Our customer satisfaction, productivity, and training have helped us receive the Precision Team Award from Acura not once, not twice, but 25 times! Our Service Team is a client experience-driven, service-focused, and cohesive team full of long-term staff members. Service Advisors help our Service Team by delivering top-notch customer service to our clients throughout the servicing process by writing up ROs and providing information to our clients. The perfect candidate would have prior service writing experience with a strong work ethic.

Service Advisor Job Responsibilities
  • Ensure that customers receive prompt, courteous, and effective service.
  • Drive the sale of technicians' time to meet the department's sales forecast.
  • Prioritize required services, and be prepared to provide options upon request.
  • Keep customers informed on completion times, service expenses, and possible changes.
  • Ensure customer has a positive dealership experience.

Service Advisor Benefits and Compensation

On top of a competitive pay plan, we are proud to offer top-of-the-line benefits including Medical & Dental starting at $50/mo, Vision, Company Paid Life, Employee Assistance Plan, 401k with Company Match, Lucrative Paid Time Off that accrues from Day 1, plus an excellent menu of voluntary benefits!

Service Advisor Qualifications
  • 1-3 years of service writing.
  • A desire to work effectively in a team environment.
  • Strong attention-to-detail

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a legal background check and pre-employment drug screen, THC not screened for.

If you re ready to start your career as a Service Advisor Apply now!

Job Type: Full-time

Pay: $3,500.00 - $4,500.00 per month

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Relocation assistance
  • Retirement plan
  • Vision insurance
Day range:
  • Weekend availability
Shift:
  • 8 hour shift
  • Day shift

Education:
  • High school or equivalent (Preferred)

Experience:
  • Service Writing: 1 year Location: One location

Example 4

About us

Salta Service & Performance is a small business in Denver, CO. We are customer-centric, rewarding, fun and our goal is to shift the way you think about automotive repair..

Our work environment includes:
  • Growth opportunities


Duties:

- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately assess their vehicle's needs
- Provide recommendations and estimates for necessary repairs and services
- Schedule appointments and manage the service department's calendar
- Coordinate with technicians to ensure timely completion of repairs
- Communicate with customers regarding the status of their vehicle and any additional repairs needed
- Process payments and handle cash transactions
- Maintain accurate records of customer interactions and service history

Requirements:

- Previous experience in a service advisor role or similar position preferred
- Strong knowledge of diesel engine repair, tire service, brake repair, auto body repair, air brakes, shocks struts, oil changes, and other automotive services
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proficient in using computer software for scheduling and record keeping

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:
  • 401(k)
  • 401(k) matching
  • Employee discount
  • Flexible schedule
  • Paid time off
  • Professional development assistance
Day range:
  • Monday to Friday
Shift:
  • 8 hour shift

People with a legal record are encouraged to apply



License/Certification:
  • Driver's License (Required)

Ability to Commute:
  • Denver, CO 80229 (Required)

Ability to Relocate:
  • Denver, CO 80229: Relocate before starting work Location: In person

Example 5

Welcome to Stardom Accounting Services, a leading provider of accounting, bookkeeping, tax, payroll, and consulting services based in Fresno, CA. We are a team of highly skilled and knowledgeable professionals who are dedicated to delivering the highest quality accounting and finance standards in the industry.

Stardom accounting services is looking for a Customer Service Advisor! This position is an entry-level position. We are looking for someone who has a great personality and good excel skills! Plentry or room for growth and advancement, this company has been in business since the 1940s.

Apply Now! Interviews happening as soon as tomorrow. Do you meet 70% of the requirements? I highly encourange you to apply!

Kingsburg area| Schedule: Mon-Fri, 8am-5pm| Compensation: $18-$20|

Responsibiities:

  • Assist customers with trailer pickups and drop-offs
  • Manage payments and apply them to customer invoices
  • Follow up with customers on past due accounts
  • Excel Spreadsheets
  • Open and close work orders, getting signatures and approvals
  • Provide es to customers and return signed copies
  • Review time on invoices for accuracy
  • Share phone duties for incoming calls
  • Answer customer questions about services, invoices, and accounts
  • Communicate with the accounting department
  • Maintain open communication with service, billing, and accounting teams

Skills and Qualifications:

  • High School Diploma or GED
  • High attention to detail
  • Great Customer Service
  • Great communication skills
  • 1+ year of experience in a related field
  • Ability to work in a fast-paced environment

If you are a detail-oriented, customer-focused individual with a passion for excellence, we want you on our team! Apply now and help us deliver exceptional service to our customers.

Regards,

Yesenia

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Day range:
  • Monday to Friday
Shift:
  • 8 hour shift



Ability to commute/relocate:
  • Kingsburg, CA: Reliably commute or planning to relocate before starting work (Required)


Work In person

Example 6

At Sunnyside Acura, we have a gifted team of individuals who all work to provide the finest customer experience anywhere. Join us and be part of one of the most highly recognized Acura retailers in the country.

Sunnyside Acura has an immediate full-time opening for a Service Advisor.

Benefits:

  • Closed Sundays
  • 5-day work week with a flexible schedule
  • Paid Training
  • Health/Dental/Life/
  • Paid Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Flexible spending account (FSA)
  • 401K plan (matching)
  • Generous paid vacation and holidays, including your birthday!
  • Company paid associate vehicle lease plan
  • Employee Discounts (Parts/Accessories/Service/Sales)
  • Company BBQs, Food Truck Days
  • Personal Milestone Gifts
  • Tuition Reimbursement
  • Relocation Assistance Available
  • Weekly Pay Cycle
  • Starbucks coffee in house
  • State of the art facility

Essential Duties

  • Advises customers about necessary service for routine maintenance.
  • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
  • Prepares a repair order showing time, cost and labor estimates for service.
  • Writes a brief description of the customer s concern on the repair order to help the technician locate the problem.
  • Explains the work performed and the repair order charges to the customer.
  • Handles customer complaints.
  • Schedules service appointments.
  • Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes promised time. Checks with dispatcher, if necessary.
  • Obtains customer's signature on repair order; provides customer with a copy.
  • Establishes customer's method of payment. Obtains credit approval, if necessary.
  • Assists client with arranging and completing all PCCV (Loaner Car) contracts and checks in the vehicles upon return.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
  • Implements a quality control process to eliminate comebacks.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.
  • Maintains a professional appearance.
  • Keeps work area clean.
  • Other tasks as assigned.
  • Maintains an accurate log of WIP and reviews any open repair orders with teammates for carryover purposes (case by case, if applicable)
  • Provide feedback and positive suggestions for process improvement
  • Participate in all factory and dealer assigned training courses (live and online)

We offer a real opportunity to advance your career, a friendly experienced Team and a complete benefits package. Join us and be part of one of the most highly recognized Acura retailers in the country.

For immediate confidential consideration please email current resume and references.

Go to [website] and see for yourself what it is like to work here.

Job Type: Full-time

Pay: $60,000.00 - $120,000.00 per year

Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Referral program
Day range:
  • Rotating weekends
Shift:
  • 8 hour shift



Ability to commute/relocate:
  • Nashua, NH 03063: Reliably commute or planning to relocate before starting work (Required)

Experience:
  • Service Advisor: 1 year (Preferred)

License/Certification:
  • Driver's License Location: In person

Example 7

If you have 2 years of Automotive Service Advising/Writing WE WANT YOU!

You will have experience managing/achieving sales, outstanding customer service skills,professional personal appearance, pass a background and MVR screening.


5-day work weeks with Sundays off, paid health coverage for employee after 30 days


What you will do


You will enjoy interacting with our customers to identify repairs/maintenance needed and communicating these services in an easy-to-understand manor; regularly communicate with customers any changes in service status; be detailed and organized with the necessary documentation of repair work and customer information; take cash and credit sale, balancing register; verify service work to ensure your customer leaves the dealership safe and happy.

Job Type: Full-time

Pay: $45,026.17 - $55,000.00 per year

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
Shift:
  • 8 hour Location: In person

Example 8

Truck Center Companies is a family owned, Freightliner dealer group. We have 17 locations across Nebraska, Iowa, Minnesota and Kansas with over 1100 employees! We are constantly striving to be the best and stay one foot ahead of our competition. We are able to do that through our dedicated staff. Our company prides itself in delivering superior customer service and taking care of our employees. We promote from within and offer growth and advancement opportunities for those looking for more!

We are currently looking for a service advisor for our Altoona, IA dealership. We are looking for someone with strong organizational skills, efficient computer skills and the ability to multi-task.

Responsibilities
  • Greet customers and offer excellent customer service from intake to release of their vehicles
  • Document issues based on customer description and vehicle condition
  • Translate customer-reported problems to actionable work orders for technicians to complete
  • Ensure that services completed for customers meet company quality standards
  • Invoice and collect payment from customers for services rendered
  • Handle and resolve customer complaints regarding services
  • Maintain customer records and enter data into computer databases

Qualifications

Strong communication skills and the ability to translate customer needs to workable technician orders
  • Basic knowledge of computer programs including word processing and database tools
  • Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
  • Exceptional customer service skills based on experience

This position will receive a complete benefit package including health, dental, vision, 401 k, paid time off and more!

To be considered for this position, apply online at [website]

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
Schedule:
  • Day shift
Supplemental Pay:
  • Commission pay

Ability to commute/relocate:
  • Altoona, IA 50009: Reliably commute or planning to relocate before starting work Location: One location

Example 9

Ide Family of Dealerships is looking for a Service Advisor to join our Volkswagen location. We are seeking a highly motivated, energetic individual who can positively represent the Ide Dealerships. This is a great opportunity for a career path and advancement in the auto industry.

Interested candidates must be able to:

Work Monday through Friday, and rotating Saturdays

Must have a Valid, Clean drivers' license

Job Responsibilities include:
  • Greeting customers, scheduling service appointments and receiving vehicle information.
  • Listening to requests of the service desired, and clearly explaining information on the repair order.
  • Assists customers in identifying concerns so that the proper service and maintenance can be specified
  • Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
  • Estimates cost and completion time/settles customer accounts.
  • Handling customer complaints and maintaining high customer satisfaction standards.
  • Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.

Suggested Skills:
  • 1-2 years automotive experience preferred.
  • Knowledge of automotive service terms.
  • Basic computer skills (MS Office, Work, Excel, Outlook, etc.)
  • Strong communication skills.
  • Professional personal appearance.
  • Able to multi-task.
  • Desire to meet customers' needs.
  • All applicants must be authorized to work in the U.S. and possess a valid Driver's License.

We offer:
  • Highly competitive wages
  • Health, Dental, and Vision Insurance
  • 401k
  • Holiday pay
  • Continued education

Work Remotely
  • No

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Schedule:
  • Monday to Friday
  • Weekend availability
Supplemental pay

Work Location: One location

Example 10

FIELD Service Advisor/Dispatcher

Job Summary:
The primary responsibility for the Field Service Advisor is to communicate with customers both internal and external, receive service calls, relay information to technicians, and keep precise records of services and transactions. Manage, coordinate, and process daily technician administrative workload. This opportunity represents Shoppa's Material Handling and requires professionalism, strong communication skills, attention to detail, great attitude, and world class customer service.

Essential Functions:
  • Manage and assign field technicians to service calls in your region
  • Receive customer calls
  • Determine the customers' needs and urgency
  • Analyze current schedule
  • Finalize the service call date and time with the customer
  • Enter the service request and call notes into the system
  • Assign a technician to the service call
  • Ensure that the necessary parts are ready for the job
  • Confirm job completion and document result of job
  • Collect and document technician labor hours
  • Review billing information to ensure accuracy
  • Act as liaison between the customers, parts department, field technician, and BDR.
  • Effectively communicate and document the ongoing status of the service call from cradle to grave

Other Duties:
1. Performs all other duties and special projects as assigned.

Educational/Experience Requirements:
High school diploma. 3+ years dispatch experience, Service Dispatch experience preferred.

Special Skills Needed:

Ability to work with computer software, Microsoft Excel, Outlook and MS Navision a plus. Ability to establish a rapport with customers and technicians. Superior customer services skills and strong interpersonal skills. Ability to consider all aspects of selling including vendor relationships, profit & loss concepts and long and short-term goals of the company. Represent Shoppa's with a professional manner. Work independently as well as in a team.

Physical Job Demands:

Must be able to lift 50 lbs, stoop, squat, sit and drive.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
Schedule:
  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:
  • Kansas City, MO 64120: Reliably commute or planning to relocate before starting work (Required)

Experience:
  • Dispatching: 2 years Location: One location

Example 11

Lithia Chrysler Jeep Dodge of Roseburg

From technician to customer, do you have what it takes to be our communication expert as our next automotive service advisor?

Roseburg CJD is looking for skilled service writers to join their team!

We offer competitive pay, great benefits, and a wonderful staff of professionals who support the store efforts of success!

We are seeking skilled communicators who have the ability to connect with people and help them with whatever service they may need. Automotive experience is a must in this role, as you will be navigating conversations with both customers and technicians to find the best solution for whatever situation you are presented with!

Lithia Perks:
  • Medical, Dental and Vision (Benefits start the first of the month after 30 days of hire date)
  • Paid Holidays & PTO
  • Paid Life Insurance
  • 401(k) Retirement Plan with Employer match
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
  • Communicate additional repair and service needs to the customer based on vehicle inspection.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • Keeping customer informed of service specials, completion times and service expenses.

A legal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment. Lithia Auto Stores is an equal opportunity employer and a drug free workplace. Must be over the age of 18 years old to be considered.

Job Type: Full-time

Pay: From $4,000.00 per month

Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Vision insurance
Schedule:
  • Monday to Friday
  • Weekend availability
Supplemental Pay:
  • Commission pay

Experience:
  • Dealership: 1 year (Preferred)

License/Certification:
  • Driver's License Location: One location
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What does a 719856015service advisor17.78automotive3.67automotive service advisor2.75service writer2.17dealership2.1165514073973217000.0069363.03155000.00YEARLY2598715522025-10-012025-10-312025-09-012025-09-302025-11-05Service Advisor do?

Service Advisors typically work for car dealerships or automotive repair shops to act as liaisons between service staff and customers. They work closely with Service Technicians to determine pricing for repairs and explain the reasoning for repair costs to customers. Their job is to help customers take advantage of repair deals and learn about warranty programs. They may also be responsible for maintaining repair schedules and ordering car parts for Service Technicians.

Service Advisor skills and qualifications

Some automotive careers focus on one main skill area, such as finance, customer service or mechanics. A Service Advisor uses skills from each of these areas, including: 

  • Customer service skills: Service Advisors deal with suppliers, provide estimates and schedule appointments, so being courteous and friendly is essential. They also need to be able to handle customer complaints diplomatically and politely.
  • Communication skills: As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician’s repair recommendations to customers while communicating customer needs to technicians.
  • Comprehension skills: Service Advisors should be able to comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations.
  • Engineering and mechanical expertise: Having extensive knowledge in these areas is essential when looking over complex technical documents, ordering online and speaking with technicians.
  • Troubleshooting skills: Service Advisors need to be able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late.
  • Math and writing skills: Service Advisors prepare and calculate estimates so having good math and writing skills are an essential part of the job.

Service Advisor salary expectations

A Service Advisor makes an average of $54,724 per year. Salary may depend on level of experience, education and the geographical location.

Service Advisor salary expectations

2025-10-0117000.0069363.03155000.00YEARLY
  • Common salary: 69363.03 YEARLY
  • Typical salaries range from 17000.00 - 155000.00 YEARLY
  • Find more information on Indeed Salaries

*Indeed data – 2025-10-01

Service Advisor education and training requirements

Individuals interested in becoming a Service Advisor can start their education while in high school by enrolling in the Automotive Youth Educational Systems (AYES) program. Often, this program is offered as a partnership with franchised dealerships and automobile manufacturers. Completing this program qualifies graduates for postsecondary automotive education or entry-level technician positions.

While a college degree isn’t usually required, some postsecondary education is often helpful when looking for full-time employment as employers often prefer a candidate with experience in the field. Completing an apprenticeship or formal training can often make finding full-time positions easier.

Service Advisor experience requirements

Individuals can begin preparing for a 719856015service advisor17.78automotive3.67automotive service advisor2.75service writer2.17dealership2.1165514073973217000.0069363.03155000.00YEARLY2598715522025-10-012025-10-312025-09-012025-09-302025-11-05Service Advisor career while in high school by enrolling in industry-sponsored youth training programs. Apprenticeships, postsecondary training programs, on-the-job training and work experience are all required to advance to managerial positions.

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Frequently asked questions about Service Advisors

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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