How to Write a Store Associate Job Description Sample

The job description is an important part of the hiring process because clearly written descriptions help attract candidates that are qualified and interested. Use this template to customize your own Store Associate job description.

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Store Associate duties and responsibilities

Store Associates complete tasks that support the Store Manager and overall customer base. They often have the following responsibilities::

  • Clean the store and ensure products are properly displayed before the store opens
  • Organize merchandise on shelves and restock them when they become empty
  • Find and retrieve store merchandise
  • Advise customers concerning particular products or services
  • Perform routine inventory counts and submit reports to the Store Manager
  • Carry out other store administrative tasks as directed by the Store Manager
  • Upsell to customers through recommendations

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What does a Store Associate do?

Store Associates help customers find products that match their budgets or satisfy their needs. They assist with product selection and sometimes do cross-sells. Aside from guiding customers, they also take inventory, replenish shelves and handle customer complaints. In most cases, Store Associates work under a Store Manager who assigns them duties and supervises their work. Typically, stores will employ several Store Associates at one time and schedule their work in shifts to make sure the floor is covered at all times. Store Associates work in a variety of sectors, mostly in retail businesses. 

Store Associate skills and qualifications

A Store Associate needs a variety of practical skills for this position. The main skills and qualifications of a Store Associate include:

  • Excellent critical and problem-solving skills
  • Customer service skills
  • Written and verbal communication skills
  • Ability to perform simple calculations
  • Integrity
  • Professional image
  • Ability to work in a fast-paced and busy environment

Store Associate salary expectations

A Store Associate makes an average of $12.62 per hour. The exact amount may depend on the level of experience, education and geographical location of the applicant. Depending on the type of store, some Store Associates can make an average of $10,000 per year in commissions. Some common benefits include an employee assistance program and an employee discount at the company they work for.

Store Associate experience requirements

The right candidate should have at least 1 year of experience working in a retail store. The person should have basic sales training and excellent customer service skills. On-the-job training is often provided before a new employee is sent to their work station. A qualified candidate should be able to resolve customer complaints quickly or be able to defer to the Store Manager so that the appropriate action can be taken.

Job description samples for similar positions

If you’re writing a job description for a related position to the Store Associate, see our job descriptions for similar roles:

Job Description Examples

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