How to write a Store Associate job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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What does a Store Associate do?

Store Associates work in retail locations to assist customers with their needs. Store Associates are responsible for facilitating payments and working on a point of sale (POS) system. Using their excellent customer service skills, Store Associates answer customer questions and help customers find their needed products. Store Associates assist with loss prevention, janitorial duties, inventory, and shelf stocking.

Store Associate job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Store Associate job titles

  • Store Associate
  • Lead Store Associate
  • Seasonal Store Associate
  • Store Associate (Part-Time)
  • Retail Store Associate

Store Associate job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Store Associate job summary

Our busy home decor store is seeking a Store Associate who will greet customers as they enter our business and assist them in finding the products that meet their needs. The successful candidate will assist with receiving and stocking inventory, as well as maintaining the sales floor. The Sales Associate will also work with the product marketing group to create and set up seasonal displays, and assemble manufacturer sales floor displays. If you have strong customer service skills and a friendly disposition, we want to hear from you.

Store Associate responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.

Examples of Store Associate responsibilities

  • Work with customer service team to enhance and improve customer satisfaction
  • Monitor the sales floor to make sure that sales shelves and displays are organized and products are easy to find
  • Assist with stocking shelves and removing outdated stock from shelves to be returned to the manufacturer
  • Handle customer questions and resolve customer service issues
  • Collaborate with sales staff to highlight sales floor promotions or add positive energy to seasonal displays

Store Associate qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Store Associate skills

  • High school diploma/GED required
  • 2+ years’ retail experience preferred
  • 3+ years’ customer service experience a plus
  • Must be able to lift 20 pounds at a time
  • Ability to work weekends, evenings and holidays as needed

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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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