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Store Associate Job Description: Top Duties and Qualifications

Last updated: April 15, 2023

A Store Associate, or Retail Store Associate, is responsible for engaging with customers and maintaining a well-organized retail store. Their duties include greeting customers and providing them with recommendations on particular products, unpacking product orders while maintaining accurate inventory records and performing routine cleaning procedures before and after business hours.

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Store Associate duties and responsibilities

Store Associates complete tasks that support the Store Manager and overall customer base. They often have the following responsibilities::

  • Clean the store and ensure products are properly displayed before the store opens.
  • Organize merchandise on shelves and restock them when they become empty.
  • Find and retrieve store merchandise.
  • Advise customers concerning particular products or services.
  • Perform routine inventory counts and submit reports to the Store Manager.
  • Carry out other store administrative tasks as directed by the Store Manager.
  • Upsell to customers through recommendations.
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Store Associate Job Description Examples

Example 1

DSW Braintree is looking for part-time Store Associates (Flexible shifts available)

Benefits Include:

  • Paid Time Off (PTO)
  • Free Counseling & Support
  • 30% Associate discount + 20% off American Eagle/Arie + Discounts at other retailors
  • 401(k) Savings + Company Match
  • Commuter Benefits
  • Discounted College Tuition
  • Family Benefits- Childcare, elder care, pet care, tutoring, education through Bright Horizons

    General Summary:

    Store Associates provide friendly service to customers shopping in-store and those engaging through omni-channel services. They assess the customer’s needs and provide assistance by executing the company’s customer service model, always putting the customer first. Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, placing merchandise, completing on-line and in-store transactions customer transactions, processing incoming shipment, regular cleaning and maintenance. Store Associates must demonstrate behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. Store Associates are brand ambassadors and responsible for the end-to-end experience, from online to store. Store Associates must comply with all policies and procedures.

    Reports to:Store Manager and/or Co-Manager

    Essential Duties and Responsibilities:

  • Customer Service – Greets every customer with a helpful and friendly approach, reading customer cues and matching their needs with your service level. Share the benefits of the DSW Loyalty program, answer questions regarding merchandise and complete the purchase through either in store sale or digital order.
  • Cashwrap – Complete customer transactions while following DSW’s policies and procedures. Responsible for accuracy in counting money and providing change. Communicates pricing information from receipt. Operates a calculator and enters data via the register keyboard.
  • Store Operations – Maintains a neat, clean and safe environment for our internal and external customers. This includes but is not limited to clearing trash from the aisles, cashwrap, and stockroom, returning shoes back to where they belong according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.
  • Merchandising – Receives inbound freight, prepares and places merchandise on the sales floor per DSW standards, completes markdowns, maintains clearance standards and organizes and maintains the stockroom.
  • Fulfillment – Completes all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery.
  • Asset Protection – Follows all asset protection policies and procedures.
  • Personal Development – Actively participates in daily team meetings and ongoing training. Is open to and responsive to coaching and feedback.
  • Other Duties – Performs other duties as assigned by the management team.

    Required Skills:

  • Professional, friendly and respectful
  • Customer service skills
  • Ability to move with tempo to meet time bound expectations
  • Good written and verbal communication skills
  • Proficient in use of technology to successfully engage in customer interactions (i.e. Tablet/Register, Calculator, Register Keyboard)
  • Must have the ability to spend up to 100% of working time standing or walking around the store
  • Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis

    Job Type: Part-time

    Pay: From $15.25 per hour

    Benefits:
  • 401(k)
  • 401(k) matching
  • Employee discount
  • Flexible time off

    Work Location: In person

    • Example 2

    Apply today. Interviews will be held soon!

    To assist the Retail Store Manager, Assistant Manager and leadership team with the day-to-day store operations and store performance to meet or exceed budget while operating in compliance with company standards, policies and procedures. May supervise community service workers and volunteers on a limited or as needed basis.

    Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) Culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

    Essential Duties AND Responsibilities

    1. Ensures proper customer service to all donors and customers.

    2. Reaches designated production guidelines.

    3. Participates in the pricing, displaying and selling of store merchandise within price ranges established by Goodwill management.

    4. Assists in developing additional donors for the store.

    5. Adequately stocks and maintains the interior and exterior of the store in an attractive manner.

    6. May balance cash register receipts, prepare daily bank deposits and maintain records of store transactions for each business day occasionally.

    7. Uses cash register to total sales, accepts payments.

    8. Ensures the proper rotation of all store merchandise.

    9. Manages store's loss control by watching customers and employees and reporting suspicious activity to the Loss Prevention Director. Ensures that items are not given away without authorization.

    10. Ensures a clean and safe environment in the store, processing area and/or donation center by practicing good housekeeping practices.

    11. Regular attendance is required as outlined in Goodwill's attendance policy.

    12. Observes safety procedures and personnel policies.

    13. Attends regular store meetings.

    14. Acts as a positive role model for employees, trainees, and customers in all respects of professional development.

    15. Perform any other related duties as required or assigned.

    Qualifications

    Additional Information

    Frequent physical exertion and exposure to unfit donated goods.

    Excellent customer service skills required.

    Effective communication skills required.

    Some computer knowledge a plus.

    Must be able to interact cordially and productively with a variety of people.

    Must be able to market Goodwill and explain the mission to the public.

    Must be able to read, write and communicate clearly in English.

    Must establish and maintain effective relationships with supervisors and co-workers.

    Must be able to work a flexible schedule, on short notice, including holidays, nights and weekends and occasionally in excess of 40 hours a week.

    Ability to function in a hectic work environment with occasional periods of high stress.

    Must be able to take initiative and make decisions within Goodwill policies.

    Must observe and enforce safety policies in all phases of the operation.

    Must have knowledge of fashionable women's, children's and men's clothing as well as furniture and household items.

    Must be able to lift and carry objects weighing up to 35 pounds frequently and up to 50 pounds occasionally.

    Must be able to stand and walk for a prolonged period and to frequently bend, stretch and stoop.

    Job Type: Part-time

    Pay: $11.00 per hour

    Benefits:
  • Dental insurance
  • Employee discount
  • Vision insurance
    Weekly day range:
  • Weekend availability

    COVID-19 considerations:
    All customers are recommended to wear a mask, unless you are able to maintain a 6 foot distance.

    People with a criminal record are encouraged to apply

    Ability to commute/relocate:
  • Bentonville, AR 72712: Reliably commute or planning to relocate before starting work Location: One location

    • Example 3

    Job Description

    We are hiring for Customer Service/Stockers/Cashiers for our Natomas store and surrounding locations.

    We are hiring for FULL-TIME positions in both locations please specify which location you prefer.

    Store Hours of operation are 10:00 AM to 7:00 PM Sunday through Saturday.

    Duties and criteria include (but are not limited to) the following:
    Lifting and moving various items (boxed or unboxed) to and from shelving units, shopping carts, rolling carts, and other areas of the warehouse/store
    Unloading truck loads of goods
    Stacking, organizing goods/items.
    Ability to lift up to 70lbs
    Be able to work in a team environment
    Have good customer service skills
    Cashiering
    Assist customers
    Be able to operate a computer and/or register (basic Windows applications)
    Sweeping, cleanup, break down and disposing of boxes or other trash

    We are looking for dedicated, multitasking, individuals with good work ethic, reliable transportation and desire to work for a growing innovative company.

    Job Types: Full-time

    Salary: $16.00 /hour

    Location: 1919 Arden Way, Sacramento CA 95815

    We are an Equal Employment Opportunity Employer.

    Job Type: Full-time

    Pay: $16.00 per hour

    Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
    Schedule:
  • 8 hour shift
  • Overtime
  • Weekend availability

    COVID-19 considerations:
    In response to COVID-19 we are taking precautions to ensure our working staff and customers are Location: One location

    • Example 4

    This position is for our Auburn Store.

    Make a difference in our community by working for Habitat for Humanity at our retail store!This part-time position is for our Auburn Store.

    -Flexible schedule! Great hours! (no late nights & Sundays & holidays off).

    Part time: 11:45am-6:15pm 5 days a week.

    -Great benefits! (paid time off, paid holidays off, 401k matching, staff discount)

    Summary:The Store Associate is responsible for a variety of duties in the daily operations of the store and plays a vital role in providing an extraordinary staff, donor, volunteer, and customer experience. This role is cross-trained to perform various tasks throughout the workday as needed.

    Essential Duties and Responsibilities:

    · Greet customers and donors entering the Store ensuring each receives outstanding service by providing a friendly environment.

    · Stock merchandise paying attention to presentation and mark prices on shelves and items.

    · Intake appropriate donations while answering customer/donor questions, and provide information on procedures.

    · Assist the donation driver on pickups.

    · Establish and maintain interpersonal relationships with both staff and volunteers. Demonstrate leadership qualities and promote a positive, safe and clean work atmosphere.

    · Assist loading items for customers on the retail floor as-needed.

    · Exhibit a can-do attitude and flexibility to tackle ad hoc tasks as needed.

    · Other duties as needed.

    · Receive payment by cash, credit cards, or automatic debits. Maintain a high level of accuracy in cash management.

    Supervisory Responsibilities: *This position has no supervisory responsibilities.

    Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    Education/Experience Background: Must be 18 years or older.

    Previous experience and/or skills must include:

    · Have a commitment to the mission of Habitat for Humanity Seattle “ King & Kittitas Counties.

    · Willing to have a flexible schedule and able to work the hours needed to meet store needs.

    · Ability to accurately and safely operate store equipment such as computers, forklifts, pallet jacks, and electric lifts.

    · General knowledge of building and construction a plus.

    · Prior experience in merchandising very helpful.

    Leadership Skills: Demonstrate leadership qualities and promote a positive, safe and clean work atmosphere.

    Language Skills:Ability to read, count, write and communicate effectively in English ensuring correct completion of all documentation. Good oral and written communication skills and an ability to relate to people with diverse backgrounds.

    Math Skills: Ability to add and subtract two digit numbers and multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurements, volume, and distance.

    Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must be able to organize, plan and prioritize work to completion.

    Computer Skills: Must have demonstrated knowledge with Microsoft Office or equivalent.

    Physical Demands and Work Environment:The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    · Spend a majority of the work day standing and being physically active. Ability to lift up to 50 pounds and frequently lift, carry, push, pull, or otherwise move objects.

    · Ability to sit in vehicle or otherwise remain in a stationary position at a computer workstation for the majority of the work day.

    · Ability to frequently move about the Store.

    · Ability to constantly operate a computer and other office equipment such as calculators, copy machines, and printers.

    · Ability to communicate accurately with co-workers, volunteer leadership, and donors about matters related to the organization.

    · Ability to communicate accurately to guests, visitors, and clients to the Store.'
    '
    Work Remotely
  • No

    Job Type: Part-time

    Pay: $19.00 per hour

    Benefits:
  • 401(k)
  • 401(k) matching
  • Employee discount
  • Flexible schedule
  • Paid time off
    Schedule:
  • Day shift
  • Weekend availability

    Ability to commute/relocate:
  • Auburn, WA 98002: Reliably commute or planning to relocate before starting work Location: One location

    • Example 5

    Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, we're shaping the future of health care for people, businesses, and communities. With your talents and expertise, you can help us play a more active and supportive role in each person's unique healthcare needs. Join our team of thousands as we positively impact millions¦one customer at a time.

    The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

    Essential Functions:

  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties “ handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health

    Required Qualifications
  • At least 16 years of age

    Physical Requirements:

  • Remaining upright on the feet, particularly for sustained periods of time
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Visual Acuity “ Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details

    Preferred Qualifications
  • Previous experience in a retail or customer service setting

    Education
  • High School diploma or equivalent

    Job Types: Full-time, Part-time

    Pay: From $15.00 per hour

    Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
    Schedule:
  • 10 hour shift
  • 4 hour shift
  • 8 hour shift

    Ability to commute/relocate:
  • Port Jefferson Station, NY 11776: Reliably commute or planning to relocate before starting work Location: One location

    • What does a Store Associate do?

    Store Associates can work in various retail environments, including locally-owned small businesses, boutiques, department stores or shopping malls. They work closely with other Store Associates to carry out daily procedures like restocking shelves, organizing supply rooms or managing the cash register. Their job is to assist customers in finding specific products, and they also have a responsibility to administer refunds or handle customer complaints. They may also be responsible for coming up with unique product displays to spark interest and drive sales.

    Store Associate skills and qualifications

    A Store Associate needs a variety of practical skills for this position. The main skills and qualifications of a Store Associate include:

    • Excellent critical and problem-solving skills
    • Customer service skills
    • Written and verbal communication skills
    • Ability to perform simple calculations
    • Integrity
    • Professional image
    • Ability to work in a fast-paced and busy environment

    Store Associate salary expectations

    A Store Associate makes an average of $12.62 per hour. The exact amount may depend on the level of experience, education and geographical location of the applicant. Depending on the type of store, some Store Associates can make an average of $10,000 per year in commissions. Some common benefits include an employee assistance program and an employee discount at the company they work for.

    Store Associate education and training

    The person applying for this job should have a minimum of a high school diploma. Because this is an entry-level position, candidates are not required to have a bachelor’s degree or professional training and certification. New graduates with sales or marketing experience and a passion for serving customers in a fast-paced retail space are encouraged to apply. Other credentials are a plus if you’re looking for career growth.

    Store Associate experience requirements

    The right candidate should have at least 1 year of experience working in a retail store. The person should have basic sales training and excellent customer service skills. On-the-job training is often provided before a new employee is sent to their work station. A qualified candidate should be able to resolve customer complaints quickly or be able to defer to the Store Manager so that the appropriate action can be taken.

    Job description samples for similar positions

    If you’re writing a job description for a related position to the Store Associate, see our job descriptions for similar roles:

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    Frequently asked questions about Store Associates

    What is the difference between a Store Associate and a Cashier?

    The difference between a Store Associate and a Cashier is the scope of their job duties. For example, Store Associates are responsible for promoting sales, taking inventory and managing the cash register depending on their job requirements. They remain active throughout the day by walking around the store and going to and from the storeroom. In contrast, Cashiers remain behind the counter in a stationary role to check out customers and process payment by cash or card.

    Store Associates typically also earn more than Cashiers, as they’re involved in driving sales and have the opportunity to receive commissions.

    What are the daily duties of a Store Associate?

    On a typical day, a Store Associate arrives at their work location prior to business hours. They help other Store Associates unpack product orders, compare invoices and store away excessive inventory in labeled containers. They also use this time to do a walkthrough of the store and restock items as needed. Throughout the day, they greet customers, show them new or relevant products and process payments. They go to and from the storeroom to restock shelves and check to see if they still have a particular product for a customer.

    Store Associates sweep, vacuum or mop the floors and count the drawer after closing.

    What qualities make a good Store Associate?

    A good Store Associate has a personable nature and an outgoing personality, allowing them to engage with customers in a positive way. Further, a good Store Associate has an excellent understanding of social cues and adjusts how they interact with a customer based on how they act to help them feel comfortable. They’re calm under pressure, enabling them to continue providing excellent service to customers, even during peak business hours. They also have a flexible schedule, allowing them to work nights or weekends to achieve business goals.

    A good Store Associate also has a commitment to cleanliness and organization. These qualities motivate them to vacuum, mop or dust surfaces and maintain organized product displays or storage shelves.

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