What does a Team Member do?
A Team Member is integral to the success of the daily operations within the store. They are responsible for being the first point of contact with customers, greeting them and answering their questions about products or services. The Team Member should have high energy and bring a positive attitude to the working environment to boost morale among their co-workers.
A Team Member’s day-to-day responsibilities vary depending on the type of store they work in. In most cases, they are responsible for cleaning and maintaining the store to support a positive customer experience. They may also prepare food to meet the company’s standards or prepare high-quality beverages to the standard expected by customers.
A part-time Team Member takes on less responsibility than a full-time Team Member, although they carry out many of the same duties. Team Members can expect to do shift work, either daytime, evening or night shifts, typically for 8 hours at a time.
Team member skills and qualifications
A successful candidate for the role of a Team Member should possess the following skills and qualifications:
- Active listening
- Friendly and social
- Possess a valid driver’s license
- Verbal communication
- Attention to detail and ability to follow directions/recipes closely
- Flexibility to work multiple shift times
- Positive attitude
Team Member experience requirements
Individuals applying for a Team Member role should possess some prior experience in the customer service industry. Knowledge of Quick Service is an asset and training in food safety and handling also benefits the role. Applicants who apply with prior experience in the restaurant industry or hospitality or management roles are likely to possess the necessary skills to succeed as a Team Member.
Team Member education and training requirements
No specific educational or training requirements are necessary to excel in a Team Member position. Much of the required training is done on the job and employers should simply look for applicants who possess the needed qualities and skills to succeed in the training process. However, applicants who have earned a Food Service Certificate have an edge because they already understand the nuances of safe product handling.
On-the-job training typically includes understanding safe handling practices surrounding cleaning chemicals and more. Training is in accordance with guidelines from the Occupational Health and Safety Administration (OSHA).
Team Member salary expectations
According to Indeed Salaries, the average hourly rate for a Team Member in the United States is $15.20 per hour. The salary value for a Team Member can vary based on factors such as the applicant’s experience, location and company. Wages vary by state, making location within the United States an important consideration for a Team Member’s salary expectations.
Team Member salary expectations
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Common salary:
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Typical salaries range from
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Team Member job description FAQs
These are some of the most frequently asked questions related to Team Member careers in the United States. Use this information to create comprehensive job descriptions that attract viable candidates.
What’s the difference between a Team Member and a Crew Member?
There are no real differences between a Team Member and a Crew Member. These roles require employees to perform many of the same tasks for the same base salary. It is inadvisable to use both job titles within a team or workplace because this can create confusion or division among staff who are ultimately doing the same work. Be consistent with how you label your entry-level positions to develop a sense of unity.
What are the 5 common responsibilities of Team Members?
The top five responsibilities that Team Members should understand include providing high-level customer service, maintaining a clean and space workplace, demonstrating a positive attitude at all times, adhering to safety regulations when preparing food and drink and escalating client concerns to management as necessary. The top priority for all Team Members should be customer satisfaction and engagement.
What qualities make a good Team Member?
Good qualities to look for in candidates applying for a Team Member role are flexibility in their schedules, attention to detail and a positive, social demeanor that is inviting for customers to interact with. In the case of most Team Member roles, the applicant’s qualities are more indicative of how successful they can be than their prior experience.
How can you make your Team Member job description stand out?
Many Team Member job descriptions are online, so employers need to make theirs attention-grabbing. To achieve this, you can include incentives such as benefits, flexible working hours or competitive pay in the post.
*Indeed provides this information as a courtesy to users of this site. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance.
