Technical Support Specialist Job Description Sample

A Technical Support Specialist job description sample is just what you need to create an attractive job application. Having the right job description will help you get qualified job candidates for the position you are seeking. In this article, you will learn more about what a Technical Support Specialist does and the skills and qualifications needed to tailor your job description. Feel free to customize this job description template to your specific job duties and responsibilities. 
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Technical Support Specialist duties and responsibilities

A Technical Support Specialist’s role in a firm is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company’s performance. Therefore, a Technical Support Specialist’s duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations like the following:
  • Handling customer technical support cases through phone and email submission
  • Updating the company website with tech tips and brief documents
  • Evaluating system potential through assessing compatibility of new programs with existing programs
  • Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
  • Maintaining system functionality by testing computer components
  • Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
  • Maintain client confidence by keeping their information confidential
  • Preparing reference material for users by drafting operation instructions

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What does a Technical Support Specialist do?

A Technical Support Specialist’s main duty is to provide technical support and assistance to clients and businesses regarding hardware and software issues. The work of a Technical Support Specialist may extend over several areas of expertise or be limited to just one area. For example, a firm may require the services of a Technical Support Specialist to work on its computers or portable devices. Another firm may employ a Technical Support Specialist to handle all manner of technical requests. Technical Support Specialists are a huge benefit to companies as they modify, clean, install and repair computer systems and hardware.

Technical Support Specialist skills and qualifications

Successful Technical Support Specialists will have various skills and qualifications to help them in fulfilling their required duties. Technical Support Specialist skills are crucial to the success of your company because they gauge the ability of the candidates to perform their duties. Some of the skills and qualifications to look out for in this position include:
  • Network design and implementation
  • Exceptional vendor relationships
  • Outstanding knowledge of software maintenance
  • Excellent problem solving and analytical skills
  • Load balancing and scalability
  • Database performance modification
  • Software performance modification
  • Process improvement

Technical Support Specialist salary expectations

The average salary for a Technical Support Specialist is $15.55 per hour. Salaries may vary depending on the location of a company. When selecting fair and competitive compensation, review current salaries in your industry and geographical location.

Technical Support Specialist education and training requirements

A technical support specialist needs to have a rich academic background in technical specialization. Education and training qualifications are a necessary guarantee that the candidate has a sufficient foundation in the field of a technical support specialist. Some basic education and training requirements may include a bachelor’s degree in computer science, information systems or a related field, which are not necessary but may be a benefit. A technical specialist may also have training in computer programs with professional certificates and an ITIL foundation.

Technical Support Specialist experience requirements

Experience should be a requirement in the Technical Support Specialist position. An experienced Technical Support Specialist should be able to tackle problems in technical systems with skill and accuracy. The following Technical Support Specialist experience requirements will help you attract the right candidate for the job.

First, they may have knowledge of mainstream mobile device platforms like Android, Windows phone and iOS. They should be able to work under pressure. They may be passionate about customer service and the ability to deal with challenging customer conversations. They may understand networking technologies and concepts. Finally, they may have good working knowledge of voice telephony.

Job description samples for similar positions

In case this job description is not quite what you are looking for, we have other similar positions that might draw your interest. These include:

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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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