What does a Technical Support Specialist do?
Technical Support Specialists typically work for tech companies or IT firms to help users navigate company products and how to use them. They work closely with other Technical Support Specialists to solve complex hardware or software issues and respond to high call volumes. Their job is it stay up-to-date on company products and how they work in order to best help customers with their questions. They may be responsible for taking feedback from customers and relaying information about recurring issues with computer hardware or software to Product Engineers.
Technical Support Specialist skills and qualifications
Successful Technical Support Specialists will have various skills and qualifications to help them in fulfilling their required duties. Technical Support Specialist skills are crucial to the success of your company because they gauge the ability of the candidates to perform their duties. Some of the skills and qualifications to look out for in this position include:
- Network design and implementation
- Exceptional vendor relationships
- Outstanding knowledge of software maintenance
- Excellent problem solving and analytical skills
- Load balancing and scalability
- Database performance modification
- Process improvement
- Software performance modification
Technical Support Specialist salary expectations
The average salary for a Technical Support Specialist is $15.55 per hour. Salaries may vary depending on the location of a company. When selecting fair and competitive compensation, review current salaries in your industry and geographical location.
Technical Support Specialist education and training requirements
A technical support specialist needs to have a rich academic background in technical specialization. Education and training qualifications are a necessary guarantee that the candidate has a sufficient foundation in the field of a technical support specialist. Some basic education and training requirements may include a bachelor’s degree in computer science, information systems or a related field, which are not necessary but may be a benefit. A technical specialist may also have training in computer programs with professional certificates and an ITIL foundation.
Technical Support Specialist experience requirements
Experience should be a requirement in the Technical Support Specialist position. An experienced Technical Support Specialist should be able to tackle problems in technical systems with skill and accuracy. The following Technical Support Specialist experience requirements will help you attract the right candidate for the job.
First, they may have knowledge of mainstream mobile device platforms like Android, Windows phone and iOS. They should be able to work under pressure. They may be passionate about customer service and the ability to deal with challenging customer conversations. They may understand networking technologies and concepts. Finally, they may have good working knowledge of voice telephony.
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