Summary:

CEIs Fortune 30 Client is a world leader in Communications and Media, and they are adding a technical Support Specialist to their team in Chelmsford, MA who expands broadband and fiber optics throughout the Mountain West and Pacific Coast Regions.

• 3-month contract position with potential for extension
• Pre-budgeted pay rate of $20/HR
• Candidates must be currently local to Chelmsford, MA
• Onsite Position Monday - Friday

Responsibilities:

• Receive daily mail and record information for each device, including serial numbers, IMEI, and user details.
• Identify the reasons why a device has been returned and categorize them accordingly.
• Maintain inventory records for both daily office supplies and cases for iPhones and iPads.
• Distribute accessories such as chargers, desk phone headsets, and cases to employees.
• Develop a deep understanding of client-specific internal procedures and service delivery requirements.
• Exhibit excellent analytical and communication skills, both verbal and written, when dealing with clients and team members.
• Collaborate with desktop/tech support teams to resolve mobile device-related issues.
• Document all activities related to inventory management and employee support.

Qualifications:

• Previous experience in desktop/tech support, preferably working with mobile devices such as iPads and iPhones.
• Proficient in documentation, tracking, and coordinating with employees to ensure efficient device management.
• Strong organizational skills and attention to detail.
• Excellent problem-solving abilities.
• Ability to work independently and in a team.
• Knowledge of inventory management systems is a plus.
• Familiarity with mobile device hardware and software is a plus.

Company Culture:From your first day, you ll have the support and resources needed to grow your career to new heights and direction. Get ready to impact the lives of millions as you work together to create amazing experiences and breakthrough products at an exciting pace.

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

#Indcei

Job Type: Contract

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Mobile devices: 1 year (Required)

Ability to Commute:

• Chelmsford, MA 01824 Location: In person

Role: End User Field Support Engineer

Location: 800 East Waterman, Wichita, KS 67202

Job Description:

• Dedicated Field support engineers should be available for hands and feet support
• Scope of Activities: Summary:

o Desktop hands and feet support

o IMAC support

o Asset refresh

o Asset disposal activity (Excluding physical disposal)

o Hardware break-fix of end-user devices

o Mobile device troubleshooting.

o Conference room support – Audio-Video conferencing room support

o Smart hands support.

o Incident recording and update using Service Now ticketing tool.

o Liaison with other teams onsite and offshore, SD, L2 and L3 group as needed .

o Third Party / OEM Vendor coordination

Key Activities:

• Provide onsite support as per site categorization to provide operational and technical support
• Network & Telecom devices are included in support across all sites under Hands & feet support model.
• Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users
• Coordinate for EUC service related activities with the Service Desk and other resolver teams
• Perform support for application certifications and deployment for end point software.
• Coordinate with third party as necessary to keep Equipment and Software in good working order.
• Coordinate the activities of Sub Contractor Personnel and third parties providing Support, including: (i) packing and unpacking; (ii) shipping and receiving; (iii) third party vendor technical interactions, including interactions regarding warranty and procurement based on warranty information provided by; and (iv) any other coordination required for Sub contractor’s performance of Services.
• Follow the process and procedure defined in the Service Standards regarding OEM recall notices sent to or provided to Sub Contractor.

Job Types: Full-time, Contract

Pay: $25.00 - $28.00 per hour

Schedule:

• 8 hour shift

Experience:

• IMAC Support: 1 year (Preferred)
• Hands & Feet: 1 year Location: On the road

OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite)

Job Description

Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart phones and peripheral devices to include installing, diagnosing, repairing, maintaining, and upgrading and disposing of computer systems hardware, software, and peripheral devices according to Client policy. Assists in maintaining an adequate spare parts inventory of systems, subsystems, and component parts used in repair work. Assists in the preparation of equipment replacement and software upgrades or installations. May interface with vendors, support groups and others in the maintenance, service, implementation, problem-solving of computer-related hardware, software, and/or audio/visual systems. Uses the Help Desk database to get work assignments and priorities. Updates the Help Desk database to report progress for all work performed. Answers Help Desk calls as required. Supports technology at Council and Committee meetings. Participates in on-call rotation as required.

Duties AND Responsibilities:

Performs a wide variety of general maintenance and technical tasks to include installing, diagnosing, repairing, maintaining, and upgrading and disposing of computer systems hardware, software, and peripheral devices according to Client policy.

Assists in the preparation of equipment replacement and software upgrades or installations. Documents and reports progress of hardware replacement, software installations and special projects. Recommends, tests, and deploys hardware and software for Client workstations.

Responsible for accurately reporting inventory moves, additions, and deletions. Assists in maintaining an adequate spare parts inventory of system, subsystems, and component parts used in repair work.

Keeps current on new technologies, industry best practices, and latest solutions to hardware and software malfunctions and communicates solutions and/or trains and guides co-workers. May interface with vendors, support service groups, and fleet maintenance in the maintenance, service, recommendation, implementation, problem-solving and/or purchase of computer and/or audio/video systems.

Ensures that all audio/visual equipment is in proper working condition and provides assistance in the use of this equipment during all Council meetings and other special meetings as required.

Answers Help Desk calls as required. Uses the Help Desk database to get work assignments and priorities. Updates the Help Desk database to report progress for all work performed.

Supports technology at Council and Committee meetings. Participates in on-call rotation as required.





About us:

Object Technologies Solutions Inc is known globally for our ability to seamlessly handle the minutest IT requirements of our Enterprise & Government customers, OTSI team has its customers covered for all their technology and product engineering needs. We develop technology and business solutions applying emerging technology frameworks.

Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s. Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes; enabling our customers to thrive in a global economy.

Join us today, as we assure you 1500+ friends and a great career; Happiness begins at a great workplace...!

Working with OTSI gives you the assurance of a successful, fast-paced career. Exposure to infinite opportunities to learn and grow, familiarity with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.

Feel free to refer this opportunity to your friends and associates if you are not available. We have a referral policy.

Job Type: Full-time

Pay: From $50,000.00 per year

Schedule:

• Monday to Friday

Experience:

• support and maintenance of computers, laptops, tablets: 2 years (Preferred)
• install, diagnose, repair, maintain, and upgrad: 2 years (Preferred)
• Help Desk Support / IT Support / Desktop Support: 2 years Location: One location

Experienced Technical Support Specialist - based locally in NYC (Tier 2)

Power Consulting Group is a fast growing, high energy, NYC based Managed IT Service Provider (MSP), supporting, and implementing all aspects of technology including cloud, virtualization, and security. Dedicated to giving our clients the highest level of customer service experience and exceptional support. PCG has been in business for more than 20 years serving clients ranging from small to large sized businesses. We are seeking an MSP Experienced Technical Support Specialist (Tier 2) to join our award-winning Managed Services.

The Experienced Technical Support Specialist (Tier 2) will be one of the integral members of the team and will be responsible for fielding new support requests along with escalations. Strong Windows and Mac desktop troubleshooting along with Active Directory and O365 administration is required. Previous MSP experience is a must-have.

Responsibilities:

• Client Support/Customer Service
• Desktop/Laptop/Network/Mobile Device/Peripheral & Application Support
• Documentation

Candidate: IT problem solver with 3+ years professional experience

Required Technical Skills:

• Highly proficient in Windows & Mac support and troubleshooting
• IP networking fundamentals and troubleshooting
• LAN/WAN troubleshooting
• MS Office/Office 365 support and troubleshooting
• Desktop/Laptop hardware troubleshooting
• MS Active Directory/Domain basics
• MS Windows Server environment basics
• MS Exchange/Office 365 administration basics
• iOS & Android device support and troubleshooting

Required Professional Skills:

• Superior verbal and written communication skills
• Top-class customer service skills
• Excellent documentation, reporting, and planning skills
• Conscientious, detail-oriented, thorough, and consistent
• Professional demeanor and appearance; punctual, team player
• Outstanding people skills
• Ambition and passion for learning and teaching

Preferred Experience WITH:

• Autotask
• Kaseya
• SonicWall

Benefits

• Competitive Salary
• Full health benefits
• Paid training and professional certifications
• Career advancement opportunities
• Great team of peers
• Learning environment

Job Type: Full-time

Compensation

$50,000.00 - $65,000.00 per year DOE

Principals only. Recruiters please don't contact this job poster.
Do NOT contact us with unsolicited services or offers.

Company Overview

The employing firm is an award-winning Manhattan-based IT Managed Services provider, servicing the financial, legal, education and non-profit business sectors. PCG was recently named one of the top 250 MSPs in the world. In this competitive marketplace, the firm stands apart for its values of high communication, fanatical service and customer care. This is reflected in our staff, who are chosen for these qualities in addition to their first rate technical and business skills. In an increasingly commoditized and competitive field, the firm is a market leader, the first IT Managed services provider to include complete IT Management, strategy and recommendations in its basic business offering. Consequently, the firm can charge a premium for its services, and continues to move up market to focus on clients with growing business that require true IT leadership and guidance.

The firm has invested heavily in its cloud presence, with redundant data centers outside of New York. It has 25+ employees at offices located in Chelsea. We are an intensely data-driven business, and continually measure performance and customer satisfaction. We also measure company and employee performance regularly against best-in-class industry metrics. The firm has, in the 22 years since incorporating, developed a deep base of referrals with Metro New York business. We also provide services to clients in multiple cities across the US and internationally. We have a 24/7 overseas Network Operations Center.

The firm s core principles:

Values

• People first
• Remove obstacles to individual productivity
• Care for people
• Provide comfort and security
• Service Excellence
• Accountability (take responsibility for actions, promises and commitment)
• Leadership (provide IT strategy and direction)

Mission

• Help clients be productive today, plan for tomorrow and sleep soundly tonight.

Vision

• The firm is the undisputed customer service leader in IT Managed Services.

Strategy

• Focus on customer service and client business goals and everything else will follow.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Desired Salary?

Education:

• High school or equivalent (Preferred)

Experience:

• Professional IT: 3 years (Required)
• MSP: 1 year Location: In person

About Us

LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.

About the Role

You will provide telephonic-technical support and problem resolution to customers every day to increasing LexisNexis revenue. You will escalate unresolved customer problems, sharing your knowledge internally to continually improve knowledge of the team. You will work in a team environment to maximize individual and team performance.

Responsibilities

• Participate in the resolution of end user s desktop computer issues that may include hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
• Provide support and technical setup at some trade shows which includes periodic travel.
• Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
• Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned hardware, software, telecommunication, business application, customer connectivity, etc.

Requirements

• Display experience with software support
• Experienced with internet troubleshooting and website support
• Ability to adapt and multi-task to support incoming calls, email, chat, etc.
• Adapt quickly to understand key terms and phrases to apply appropriate troubleshooting techniques.
• Calmly work with difficult customers and diffuse frustrating situations

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Technical support: 1 year Location: In person

Rinnai America is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes yank the tank and convert to an efficient, endless supply of hot water. We aim to do this by a commitment to our employees, with a strong, accountable culture and a practice of giving back to our communities.

Rinnai America is also proud to be the only tankless water heating manufacturer in the US, with the start of its first production facility in Georgia.

THIS IS A Remote Employment Opportunity.

Responsibilities

Technical Support/Service

• Provide telephone support to answer inquires on service, installation and troubleshooting procedures for all Rinnai products
• Responsible for following through with repairs, rework, rebuilding and/or maintenance on all products returned to Rinnai, to include documenting results of failure analysis on product
• Liaise with Sales, Marketing, Engineering and Service staff to maintain an understanding of product features/specifications and quality controls standards
• Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. To include providing input/suggestions on possible corrective actions
• Ensure records of all work orders, quality control reports, failure analysis, RGA s, credits, returns, shipping request, etc. are completed with details related to work and/or services performed
• Rotating shift schedule (8am-4:30pm, 8:30am-5pm, 9:30am-6pm, 10:30am-7pm and 11:30am-8pm)
• Maintain company provided tools, equipment and property
• Embrace and support growing business demands in a changing environment

OTHER:

• Other duties and responsibilities as required
• Awareness and compliance of Company Policies and Procedures
• This is a Remote opportunity

Knowledge

• Technical Associate s degree in plumbing or electrical engineering (or equivalent related professional experience)
• Relevant licensure preferred
• 3-5 years of proven and demonstrated technical appliance repair experience. Background in electronics, plumbing systems, hydronics and/or boiler systems a plus

Skills

• Effective communication skills, both written and verbal with the ability to present in front of groups
• Knowledge and use of Word, Excel and PowerPoint.
• High degree of technical analysis
• Ability to work with various levels of people / customers / teams
• Customer / Quality discipline

Abilities

• Professional approach; confidence in dealing with people
• Commitment to achieving business goals
• Strong technical / customer service orientation
• High levels of personal integrity, honesty
• Team player able to operate with a great deal of independence

Benefits

• Medical, Dental, and Vision
• Flexible Spending Account (FSA) options for Medical and Dependent Care
• Paid Time Off (PTO), Floating Holidays (FH)
• Paid Holidays
• 401(k) Plan with Company Match
• Company Paid Life Insurance
• Voluntary Life Insurance
• Short- and Long-Term Disability
• Professional Development
• Tuition Reimbursement
• Annual incentive plan (AIP)
• Referral Bonuses
• Paid Volunteer Community Service Day
• Tobacco and Drug-Free Campuses

Job Type: Full-time

Pay: From $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• tankless/boiler: 3 years (Required)
• Technical support: 5 years Location: Remote

Summary:

The primary responsibilities of the Tech Support Specialist are to provide high level technical support on all SVL represented HVAC products and services. The TSS will work closely with our own SVL Service Technicians, and contractor customers, with their service support needs.

Essential Responsibilities/Duties:

• Primary contact for field support and troubleshooting of SVL provided HVAC equipment.
• Assists with on-going execution of service projects.
• Assist sales force with service needs of various HVAC equipment related products and services.
• Other duties as assigned.

Qualifications/Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience: High School degree/GED required; 2-year HVAC degree required. 5+ years’ experience in HVAC and/or Temperature Control Systems background preferred.

Interpersonal Skills: Ability to relate to people on many levels (both internal and external). Ability to communicate with people tactfully and with diplomacy and professionalism.

Language Skills: Excellent written and oral communication skills. Ability to read and interpret general business documents.

Mathematical Skills: Ability to calculate figures such as discounts, percent’s, etc.

Reasoning Ability: Ability to solve practical problems with customers and staff. Strong initiative and decision-making skills required. Creative thinker with data driven analytical aptitude.

Computer Skills: Microsoft skills required (Outlook, Excel, Word).

Organizational Skills: Ability to plan, stay organized and focused throughout the day.

Ability to Multi-task: Perform tasks simultaneously.

Professionalism: Represents the company in a professional manner regarding interaction with your team, customers, and corporate personnel.

Work Schedule: Typically, Monday thru Friday, 8:00am to 5:00pm. Must show up on time for all required shifts.

Work Environment: The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Physical Requirements: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

· Ability to frequently lift-up to 10 lbs., and occasionally lift-up to 25 lbs.

· Ability to reach, bend, twist and squat in order to perform duties of the job.

· Ability to sit at a desk for long periods of time while performing job functions.

· Ability to perform repetitive movements for data entry.

· Ability to work on a computer throughout the day.

*The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive listing of all responsibilities, duties and skills required.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have a 2-Year HVAC degree?

Education:

• High school or equivalent (Preferred)

Experience:

• HVAC: 5 years (Preferred)

Ability to Commute:

• Fargo, ND 58104 (Preferred)

Ability to Relocate:

• Fargo, ND 58104: Relocate before starting work Location: In person

This Role is w2 or 1099. Only USC OR Green Card holders are applicable.

Technical Support Specialist

Enon, OH

12 months +

Duties:

• Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications
• Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority
• Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality
• Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications
• Determines the best course of action to improve performance and efficiency of store systems, equipment and applications
• Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality
• Understands and completes proper processes when installing software
• Directs field personnel in installing new equipment that is going on the store network
• Configures and upgrades software on newly installed devices
• Implements software changes for fuel dispensers and fuel tanks
• Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras
• Provides troubleshooting by using remote tools connected to other legacy networks
• Manages multiple tickets and works them in order of emergency to lowest priority
• Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems
• Reads, interprets and follows procedures described in the internal knowledge base
• Provides documentation for knowledge base articles
• Works with third-party help desk vendors as applicable
• Maintains inventories and orders parts as needed
• Provides phone support as needed
• Attends training classes as required to stay current with new equipment troubleshooting procedures and technology
• Initiates timely communication of critical events to Store Support Team Leads
• Completes other duties, including special projects, as assigned by Management

Education Requirements:

• Associate degree in Computer Networking or 2 years of related experience
• Specialized training in network communication, PC architecture and application support

Experience Requirements:

Prior help desk experience preferred

Skill Requirements:

• Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices
• Knowledge of non-standard equipment that is not connected to the Speedway network
• Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made
• Ability to research and resolve issues
• Capable of working in a fast-paced environment
• Excellent verbal communication skills and the ability to explain technical information in layman s terms
• Well organized with the ability to work under pressure and meet tight deadlines
• Excellent understanding of intra-department functions and operations
• Ability to perform repeated bending, standing and reaching
• Ability to occasionally lift up to 40 pounds

Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department

Job Type: Contract

Salary: $25.00 - $28.00 per Location: On the road

Telecommunications Support Help Desk

Telecommunications Designs is seeking a dynamic team player to complement its installation and service team, located in Santa Rosa. Our job opening is for a TSS position (Technical Support Specialist) with experience in low voltage systems.

Telecommunications Designs processes several thousand service requests through our facility in Santa Rosa and this position will provide support to our field technicians and subcontractors in performing telecommunications work and data cabling for large national account retail stores.

Work Location

This is a full-time, permanent job located in our Santa Rosa office. The hours are 8:00am 5:00pm Monday - Friday

Job Responsibilities

• Contacting the client and perform trouble shooting over the phone either remotely or by dispatching a field technician.
• Coordinating with field resources and scheduling service dates. All requests will be followed through until completion.
• Provide technical support to field resources that need assistance.
• Provide complete and accurate billing information for our invoicing department.

This position will be part of a highly collaborative, driven team that works closely together to handle client technical support. The Technical Support Specialist is the first line in resolving service requests, technical problems, and field staff issues. This position provides technical assistance via telephone or e-mail to our clients and field staff.

The ideal candidate must possess a superior technical knowledge of all systems the company maintains and must be able to demonstrate strong decision-making skills, having the confidence and freedom to do so in a supportive work environment.

The TSS, as well as all employees, assists in the daily activities of the company as necessary to complete and satisfy the overall goals and objectives. While this position describes the primary functions, the duties may be modified from time to time to best suit and/or balance the workload and responsibilities of the staff.

We do NOT provide technical support for computers, laptops or networks, this skill set is not applicable for this position. We are telecommunications company, not a computer company.

Examples of service calls we receive

• A phone does not work in a specific location, is dead, or has static.
• The entire phone system is not working
• Paging system repairs and troubleshooting
• Data device cabling or system troubleshooting
• Fire or burglar alarm system and lost dial tone
• MAC orders requesting a move, add or change

The ideal candidate should possess the following qualifications

• Must be a Team Player with a Winning Attitude!
• Have experience and knowledge of the low voltage telecom/datacom cabling industry
• General knowledge about dial tone and POTS lines
• Have excellent communication skills, both written and oral
• Be proficient with MS Word, Excel and Outlook
• Multitask effectively and be extremely organized in dealing with input from multiple sources
• Self-starter that demonstrates personal initiative, responsibility, and a sense of ownership
• Make timely and sound decisions, especially under conditions of time pressure
• Detail oriented with a passion for results

Items that are not required but considered desirable

• Knowledge of Toshiba telephone systems is a plus
• Knowledge of overhead paging systems is a major plus
• Knowledge of the TigerPaw CRM software platform

Benefits/Compensation Package

• 104 hours PTO (13 days personal time off) per year
• Eight paid holidays
• 100% EE paid Medical Insurance with plans including Kaiser, Sutter, and Blue Cross.
• Dental and Vision election is available
• 401 K Plan with matching funds from the Company

Summary

This is more than just a help desk job reading off a script to resolve a particular problem. The ideal candidate MUST have some minimum basic telephony and data cabling knowledge to fill this role. Prior experience in a help desk position is a positive, but you MUST have the basic telecommunications knowledge already. This position must be able to support technicians in the field with technical questions and guide them through completing the job. This requires existing low voltage cabling and general telecommunications knowledge.

Who We Think Will Be a Great Fit?

A technician that worked in the field for a number of years handling low voltage cabling, phone systems and paging systems.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Overtime

Experience:

• Customer Service: 2 years (Required)
• Telecommunications: 2 years (Required)
• Low Voltage Cabling: 2 years (Required)

Work One location

The Customer/Technical Support team member is part of the Field Services department and is primarily responsible for inbound calls/inquires and setting up service dispatches. This individual must have professionalism, patience, and a people first attitude, while attention to detail is a must.

This individual will be responsible for assisting consumers and service technicians by providing appliance service and other product support including inquiries for service and product information, diagnosing service-related issues, ordering parts, and dispatching service while providing a stellar customer experience.

Duties and Responsibilities

Receive incoming calls from consumers, dealers, distributors, and service technicians and providing diagnostic support on appliances and other products

Accept and handle technical/diagnostic calls and process emails/requests to set up new service

Escalate calls as needed to Field Technician/Engineer for more in depth technical/diagnostic assistance

Respond to customer and field technicians' emails

Communicate to clients for approvals, diagnostic results, and shipping inquiries

Document support on warranty service calls in tracking database

Works closely with national service providers and individual service companies to provide product information and support

Complete status updates on service calls completion

Report common issues identified from service partners for escalation

Performs other specific duties or assignments as directed by Team Manager

Qualifications

High school education or equivalent is required

Minimum 1-year call center/customer service experience

Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills

Ability to read/understand service manuals/bulletins

Excellent communication and interpersonal skills verbal and written, are required to effectively and accurately communicates in English via email, text, and telephone

Multilingual (Spanish, German, Italian, or French) an asset but not required

Possess an attention to detail

Ability to work with minimal supervision and research using traditional and online resources

Working familiarity of various office equipment (telephone, computer, fax, copier, etc.) and be PC proficient with basic skills in Internet, Excel, and Word

Ability to type 45 wpm

Must be able to accommodate flexible work schedule based on business needs

Open Availability

Physical Demands/Work Environment

Ability to regularly sit and/or stand for lengthy amounts of time, bending and reaching as necessary

Frequent use of fingers/hands to manipulate computer, telephone and other standard office equipment

Frequent documentation by handwriting

Ability to regularly lift and/or move up to 10 lbs.; frequently lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs.

Must be able to accommodate working in a moderate noise level environment

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Location: One location

CLICK HERE TO APPLY CLICK HERE TO VIEW JOB Description
We are seeking a Technical Support Specialist. The Technical Support Specialist is responsible for front line support of all office computers, mobile devices, printers, and network devices. The Technical Support Specialist works with other IT staff in installing, maintaining, and troubleshooting technical equipment. This position will support employees of SMS, affiliated entities, and contracted partners. The Technical Support Specialist will report directly to the Technical Support Supervisor.
Hourly Range:$15.38/hour $19.47/hour
Location: Gainesville, FL
An ideal candidate will have the ability to communicate with both technical and non-technical personnel in a clear and easy fashion. In addition, an ideal candidate will have the ability to install, maintain, and repair personal computers in a Microsoft Windows environment, configure, support, and teach packaged software such as Microsoft Office; install, and support Ethernet networks and the associated clients in both peer to peer and client server networking environments; and provide remote client support using packages such as Remote Desktop and Active Directory.
Minimum Qualifications:
Required Education and Experience:

• High School Graduation/GED.
• Specific knowledge of TCP/IP, LAN/WAN, Ethernet connectivity required.
• Possession of a valid Florida Driver's license, maintain an acceptable driving record, and accessibility to reliable transportation.

Preferred Education and Experience (in addition to requirements above):

• At least (but not limited to) one technical certification (CompTIA, Microsoft Certified Professional).
• Coursework in Information Technology related field.
• Proficiency in Microsoft Office Suite and all current MS operating Systems.
• Experience setting up and troubleshooting VoIP telephones.
• Experience setting up and troubleshooting Android and iPhone handheld devices.

SMS is an EEO/AA/ADA/VP/Drug Free employer.
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Job Type: $15.38 per hour

The Customer/Technical Support team member is part of the Field Services department and is primarily responsible for inbound calls/inquires and setting up service dispatches. This individual must have professionalism, patience, and a people first attitude, while attention to detail is a must.

This individual will be responsible for assisting consumers and service technicians by providing appliance service and other product support including inquiries for service and product information, diagnosing service-related issues, ordering parts, and dispatching service while providing a stellar customer experience.

Duties and Responsibilities

Receive incoming calls from consumers, dealers, distributors, and service technicians and providing diagnostic support on appliances and other products

Accept and handle technical/diagnostic calls and process emails/requests to set up new service

Escalate calls as needed to Field Technician/Engineer for more in depth technical/diagnostic assistance

Respond to customer and field technicians' emails

Communicate to clients for approvals, diagnostic results, and shipping inquiries

Document support on warranty service calls in tracking database

Works closely with national service providers and individual service companies to provide product information and support

Complete status updates on service calls completion

Report common issues identified from service partners for escalation

Performs other specific duties or assignments as directed by Team Manager

Qualifications

High school education or equivalent is required

Minimum 1-year call center/customer service experience

Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills

Ability to read/understand service manuals/bulletins

Excellent communication and interpersonal skills verbal and written, are required to effectively and accurately communicates in English via email, text, and telephone

Multilingual (Spanish, German, Italian, or French) an asset but not required

Possess an attention to detail

Ability to work with minimal supervision and research using traditional and online resources

Working familiarity of various office equipment (telephone, computer, fax, copier, etc.) and be PC proficient with basic skills in Internet, Excel, and Word

Ability to type 45 wpm

Must be able to accommodate flexible work schedule based on business needs

Open Availability

Physical Demands/Work Environment

Ability to regularly sit and/or stand for lengthy amounts of time, bending and reaching as necessary

Frequent use of fingers/hands to manipulate computer, telephone and other standard office equipment

Frequent documentation by handwriting

Ability to regularly lift and/or move up to 10 lbs.; frequently lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs.

Must be able to accommodate working in a moderate noise level environment

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Location: One location

**This position is eligible for our 1/2 day Friday schedule (ALL YEAR) and hybrid work model.

• *

Position Summary:

Carma IT's Technical Support Specialist is responsible for deploying and supporting end-user technology and software. The Technical Support Specialist is a key role in executing CarmaIT's strategic vision. The role involves delivering exceptional customer service and support to end-users and managing the flow, resolution, or possible escalation of service desk requests. This is an on-site position.

Reports to:Senior System Administrator

Functional Responsibilities:

• Engagement in the mission of the company.
• Acutely aware of being the Face of IT to the organization representing CarmaIT with professionalism, integrity, and exceptional customer service resulting in a high degree of trust
• Provide ongoing root-cause analysis to put solutions in place that minimize repetitive requests and maximize end-user productivity and customer satisfaction
• Responsible for deploying and supporting desktops, laptops, printers, phones, mobile and other technology and software to end-users in a consistent manner while following documented standards
• Address a wide variety of complex issues with an emphasis on end-user technology
• The role has influence on CarmaIT's continuous process improvement for service delivery
• An unwavering commitment to maintaining an accurate library of IT documentation

Required Experience, Desired Skills & Qualifications:

• 2 3 years of relevant work experience
• Knowledge in Windows 10/11, Active Directory, Microsoft 365, hardware, and helpdesk ticketing software and processes.
• Exceptional logical troubleshooting skills across the enterprise technology stack
• Strong technical ability
• Basic Active Directory management skills
• Grow in the ability to resolve complex issues and reduce the need to escalate to other team members
• Excellent written and verbal communication with all levels of the organization
• As a customer-facing position, the Technical Support Specialist must have professional communication skills with all levels of the organization, the ability to interact with a wide variety of personality types, and exceptionally good follow-up / follow-through skills
• A sense-of-urgency with internal motivation and capacity to work in a demanding, high-energy, fast-paced environment
• Ability to appropriately balance quality and speed and focus on delivery with high-detail and accuracy where it matters most
• A collaborative team member with a continuous improvement mindset

Educational Qualifications:

• 2 - 4 year degree in IT or related field and / or relevant technical certifications

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit; use hands, handle, or feel objects, tools or controls; reach with hands and arms; and talk or hear.

• The employee must be able to lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Employee must be able to sit for up to eight hours in a work day.
• Ability to function in highly stressful situations.

Environmental Requirements:

The work environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day Location: One location