Training Manager Job Description: Top Duties and Qualifications

A Training Manager, or Education Manager, is responsible for developing learning and development strategies for companies. Their duties include assessing necessary skills, vetting Trainers and implementing training strategies.

 

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Training Manager duties and responsibilities

Training Managers are responsible for assessing the skills, performance, productivity and talents of employees in a company and preparing written evaluations with advice for improvement. Some of their typical daily duties include:

  • Searching for gaps in training content and materials that need updating to generate higher productivity and safety among staff
  • Researching new training supplies and materials that can enhance a firm’s training procedures while providing value to employees
  • Identifying future training needs and creating a curriculum to facilitate that training
  • Leading programs to assist employees with transitions due to technological changes, acquisitions and mergers
  • Communicating with management, trainers and team members to ensure that all needs are met
  • Setting up executive or leadership development programs for lower-level employees
  • Conducting orientation programs and arranging on-the-job training for new hires
  • Resolving any specific problems and tailoring training programs as necessary

 

Training Manager Job Description Examples

 

Example 1

The Training Manager is responsible for ensuring that operations Team Members are adequately trained and developed to perform their job duties. The Training Manager, also is responsible for working closely with the Member Services Operations, Client Services and Clinical Services teams to improve the quality of work executed by the Member Services teams. This could be a clinical or a non-clinical position. The Training Manager is not responsible for conducting any triage program activities that require interpretation of clinical information. *SOME OF WHAT YOU WILL DO: * · Manage training team leaders and training staff, evaluating performance and conducting performance reviews and meeting · Train team members on their basic job duties ensuring a balance of optimum productivity and service goals are met and exceeded · Work closely with management and quality teams to ensure all personnel are trained and developed according to their job description and work load. · Respond to requests and service needs quickly and accurately ensuring timely resolve. · Report Training data and trends to assess the effectiveness of training programs and identify any opportunities for improvement. · Represent Carenet in client communications on behalf of the training department and development team. · Adapt communication style to address the needs of the individual receiving the communications. · Collaborate with stakeholders inside of Carenet to make sure that goals and metrics are achieved across multiple departments. *SOME OF WHAT YOU HAVE DONE: * · Trained others on programs, processes and computer software to produce high performing team members. · Directly supervised teams of 10 or more direct reports. · Helped team members be successful through coaching conversations, additional training, communication and support. · Worked in a call center environment in production or leadership roles · Shown proficiency in Microsoft Office programs, specifically utilizing PowerPoint and Excel in projects. · Can learn new programs, processes, and computer software quickly. *We’re searching for the market’s strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet’s place in healthcare history. If this sounds like you, we need to connect!* _More About Carenet Health_ _Carenet Health delivers multi-dimensional value to healthcare organizations in areas such as revenue optimization, cost containment and consumer experience. Our clients choose us—and stay with us for an average of seven years or more—because of our clinical expertise and our experience creating meaningful connections that deliver impact and ROI._ _Our solutions include multi-channel consumer engagement programs that support quality and satisfaction performance metrics, as well as on-demand clinical engagement and telehealth services that improve care and lower costs. Intelligent contact strategies, empathy-focused interactions, high-touch navigation assistance and best-in-class partners are a few of the key factors in our success._ Learn more at Job Type: Full-time Benefits: * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Paid training * Vision insurance Schedule: * 8 hour shift Education: * High school or equivalent (Required) Experience: * Call center: 1 year (Preferred) * Customer service: 1 year (Preferred) Work Location: One location

Example 2

_Impulse Dynamics (USA), Inc. is a fast-growing medical device company that has pioneered a new form of therapy for heart failure called Cardiac Contractility Modulation, or CCM __TM__, which is delivered by the company’s Optimizer__®__ Smart System. CCM is a first-of-a-kind, proprietary, life-changing treatment alternative for a vast population of heart failure patients across the globe._ _With global headquarters in Marlton, N.J., the company has additional offices in Frankfurt, Germany; Pearl River, N.Y.; and Willemstad, Curacao._ We are currently looking for a *Training Manager* to be based out of our Marlton, NJ office *Job Summary: * The Training Manager will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs. Supervisory Responsibilities: * Assist with the supervision and oversight of contractual instructional designer. Duties/Responsibilities: * Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry. * Develops cross-functional training curricula; uses ADDIE or other instructional design methodology to create new content where needed. * Ensures that training materials and programs are current, accurate, and effective. * Supports the strategic and operational use of the Learning Management System (LMS). * Provides ongoing development and support for new-hire training and onboarding. * Supports the implementation and use of training support tools such as Qstream and LinkedIn Learning. * Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry. * Identifies problems and opportunities such as operational changes or industry developments that training could improve. * Conducts or facilitates required and recommended training sessions. * Collaborates with vendors and third-party training providers on the planning for and delivery of training project deliverables. * Ensures that training milestones and goals are met while adhering to approved training budget. * Performs other related duties as assigned. *Required Skills/Abilities: * * Excellent verbal and written communication skills * Experience with Learning Management System support and operations * Proven skills with instructional design methods and a range of software solutions * Thorough understanding of training processes. * Ability to moderate groups. * Extremely organized and detail oriented. * Proficient with Microsoft Office Suite or related software. *Education and Experience: * * Bachelor’s degree in Instructional Human Relations, Communications, or related area required. * At least two years of experience in training with one year of supervisory experience required. Physical Requirements: * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times. *Equal Opportunity Employer Statement*: Impulse Dynamics is an equal opportunity employer. Impulse Dynamics is committed to the spirit and letter of all federal, state, and local laws and regulations pertaining to equal opportunity. In order to provide equal employment and advancement opportunities to all applicants, employment decision at the company will be based on merit, qualifications, and abilities. The company does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or other protected status. This policy extends to all terms, conditions and privileges of employment, as well as the use of all Impulse Dynamics facilities. EEO is the Law EEO is the Law Poster Supplement Job Type: Full-time

What does a Training Manager do?

Training Managers are typically employed by companies that require substantial training and education for their employees. Training Managers work in a number of industries. Their primary objective is to find the appropriate professionals to provide training and oversee that training. They may also implement online or digital training programs for the company’s employees. Regardless of how employees complete training, the Training Manager helps to track employee training to ensure all members of the team are compliant and up-to-date on their continuing education.

 

Training Manager skills and qualifications

In order to do their job effectively, Training Managers need a specific set of skills and qualifications, including the following:

  • Familiarity with modern and traditional training methods
  • Excellent leadership and motivational skills
  • Ability to plan, manage time and multitask effectively
  • Advanced database and computer skills
  • Strong verbal and written communication skills
  • Advanced record-keeping skills
  • Excellent decision-making and problem-solving skills
  • Good collaboration and teamwork skills

 

Training Manager salary expectations

Training Managers earn an average of $69,046 per year. This salary may vary depending on a candidate’s education, level of experience and specific industry.

 

Training Manager education and training requirements

To qualify for a job as a Training Manager, candidates need to have substantial education beyond high school. Employers typically look for candidates with a bachelor’s degree in human resources, business administration, education or another related field. Some employers may prefer applicants to have a master’s degree as well, typically with a concentration in organizational development or training and development, though others may hire candidates with only a bachelor’s degree and experience in their field.

 

Training Manager experience requirements

Employers look for Training Manager candidates who have proven work experience in the position. Though training and development experience is preferred, they could also have experience in human resources, teaching or management. Either way, they should have a track record of designing and executing successful programs. Many employers also look for applicants who have experience in their company’s specific industry and experience using technical resources and tools for e-learning purposes.

 

Job description samples for similar positions

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Frequently asked questions about Training Managers

 

What makes a good Training Manager?

Training Managers must have a number of specific skills and education in order to perform their jobs well. A good Training Manager must excel in areas like communication, leadership and problem solving. 

One of a Training Manager’s primary tasks is to facilitate training for their company’s employees. Clearly explaining how to meet those training requirements necessitates outstanding communication skills. As a supervisor, Training Managers often oversee a team of employees who assist with education and development, so excellent leadership skills are a must. Finally, Training Managers must find creative solutions to ensure everyone in the company receives the training and education they need for their role. 

 

What's the difference between a Training Manager and a Trainer?

Training Managers and Trainers have similar objectives, primarily to ensure all assigned employees receive the training and education they need to adequately perform their jobs. However, the specific tasks and responsibilities they have to achieve this goal differ significantly. Training Managers are usually responsible for planning and facilitating training for company employees, while Trainers actually perform the necessary training. In many cases, Training Managers are internal company employees, while Trainers are contractors hired exclusively to provide a specific course or lesson to a group of employees. 

 

What are the daily duties of a Training Manager?

Training Managers can have a number of different duties and responsibilities that vary from day to day. Sometimes, they may spend their day researching training requirements for internal employees and meeting with company leadership about implementation. Other days, they might vet potential trainers or review online training platforms. Finally, they might spend their day overseeing active training sessions and ensuring the Trainers and employees have all the tools and resources they need for success. No matter what their daily focus is, Training Managers must keep diligent records for compliance purposes. 

 

Who does a Training Manager report to?

Training Managers can and do report to different people depending on the industry and company for which they work. In some cases, Training Managers report to the Head of Human Resources or a similar role, since the human resources office usually tracks all personnel and their training and education. In other cases, Training Managers report to c-suite executives like the Chief Executive Officer or the Chief Operating Officer. In some situations, particularly in organizations where there’s a large training and education staff, the Training Manager may report to a Senior Training Manager who oversees a number of Training Managers. 

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