What does a field agent do?

Field agents collect information to verify facts and support claims. For example, a field agent for an insurance company might travel to a client’s home after it’s been damaged. They may inspect the property carefully, take detailed photos, speak with the homeowner and write a report. An agent’s report can help the company process the insurance claim fairly.

In market research, employers may assign field agents to a local store to observe how customers shop, conduct brief in-person surveys and report what they learn to the company. The store manager can use that data to improve the store’s layout and products.

Field agent skills and qualifications

Strong observation skills are essential for field agents. Since the role involves independent work, look for candidates with strong time management and prioritization skills.

Your field agent job description might also include these skills:

• Attention to detail for documenting information on-site
• Verbal communication skills for professional interactions
• Ability to handle unexpected challenges, such as bad weather, traffic, frustrated customers or last-minute cancellations
• Accurate recordkeeping and the ability to prepare clear, organized reports for management, such as audits, surveys or inspections

Field agent experience requirements

Consider skills-first hiring for your field agent role, as many candidates can excel with transferable skills such as ethics and drive. Candidates may show communication skills and professionalism through experience in related roles, such as a customer service representative, outside sales representative or sales associate.

You might also seek candidates with demonstrated experience working independently, such as remote workers. Individuals with a background in delivery services likely also have experience managing their own route and schedule.

Field agent education and training requirements

Prioritize practical skills and reliability over formal education, as field agents often learn their responsibilities on the job. New hires may need to learn your company’s reporting software and protocols, including ethical conduct when on private property. A valid driver’s license and a clean driving record are often key requirements for most field agent roles.

Job description samples for similar positions

If this field agent job description isn’t a match for your company’s needs, you can explore these descriptions for other field-based roles:

• Field inspector
• Field service technician
• Field worker