Collection Agent Duties, Skills & Responsibilities

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When hiring Collection Agents, it’s important to properly describe the job opening with the duties, skills and responsibilities of the role. We’ve compiled a guide to Collection Agent Duties, Skills & Responsibilities using data from actual job postings on Indeed.

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Popular Collection Agent Duties and Skills

Here are some commonly found skills and other specifications in job postings for Collection Agents.

Customer service

Definition : Skill or experience assisting customers before, during, and after purchases to satisfy customer needs.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 41.3% of Collection Agent job postings on Indeed.

Negotiation

Definition : Skill or experience with negotiation, typically in a business, financial, or legal context.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 21.2% of Collection Agent job postings on Indeed.

Accounts receivable

Definition : Experience or skill in accounts receivable.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 4.3% of Collection Agent job postings on Indeed.

Phone etiquette

Definition : Experience practicing good manners when on the phone.
Years of experience most commonly required: 4-5
How common is it? This skill is found in 3.9% of Collection Agent job postings on Indeed.

Accounting

Definition : Experience with or knowledge of accounting principles, including the recording and measurement of business or financial transactions in any field of practice.
Years of experience most commonly required: 1-2
How common is it? This skill is found in 3.7% of Collection Agent job postings on Indeed.

Medical collection

Definition : Knowledge of or experience with the process of transferring patient medical debt from a medical organization to an outside debt collection agency.
Years of experience most commonly required: 1-2
How common is it? This skill is found in 3.1% of Collection Agent job postings on Indeed.

Math

Definition : Knowledge of or experience with general mathematical concepts.
Years of experience most commonly required: 1-2
How common is it? This skill is found in 2% of Collection Agent job postings on Indeed.

Medical billing

Definition : Experience or skill working to submit medical claims to insurance providers.
Years of experience most commonly required: 1-2
How common is it? This skill is found in 1.1% of Collection Agent job postings on Indeed.

ICD-10

Definition : Knowledge of medical coding according to the tenth revision of the International Classification of Diseases (ICD-10).
Years of experience most commonly required: 2-3
How common is it? This skill is found in 1% of Collection Agent job postings on Indeed.

CPT coding

Definition : Knowledge of the medical coding standard set by the American Medical Association.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 0.9% of Collection Agent job postings on Indeed.

Accounts payable

Definition : Experience or skill in accounts payable.
Years of experience most commonly required: 1-2
How common is it? This skill is found in 0.7% of Collection Agent job postings on Indeed.

Accounting software

Definition : Experience in or knowledge of using a software system for processing accounting transactions.
Years of experience most commonly required: 3-4
How common is it? This skill is found in 0.6% of Collection Agent job postings on Indeed.

Medical terminology

Definition : Knowledge of or experience with medical terminology.
Years of experience most commonly required: 1-2
How common is it? This skill is found in 0.5% of Collection Agent job postings on Indeed.

Account reconciliation

Definition : Experience in the reconciliation of financial records or statements, typically using record comparison methods of analysis.
Years of experience most commonly required: 1-2
How common is it? This skill is found in 0.5% of Collection Agent job postings on Indeed.

Telemarketing

Definition : Skill or experience in telemarketing.
Years of experience most commonly required: 1-2
How common is it? This skill is found in 0.2% of Collection Agent job postings on Indeed.

Account analysis

Definition : Experience analyzing financial or banking statements.
Years of experience most commonly required: 1-2
How common is it? This skill is found in 0.1% of Collection Agent job postings on Indeed.