It Support Duties, Skills & Responsibilities

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When hiring It Supports, it’s important to properly describe the job opening with the duties, skills and responsibilities of the role. We’ve compiled a guide to It Support Duties, Skills & Responsibilities using data from actual job postings on Indeed.

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Popular It Support Duties and Skills

Here are some commonly found skills and other specifications in job postings for It Supports.

Software troubleshooting

Definition : Experience troubleshooting when software does not perform as expected.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 40% of It Support job postings on Indeed.

Customer service

Definition : Skill or experience assisting customers before, during, and after purchases to satisfy customer needs.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 39.6% of It Support job postings on Indeed.

Windows

Definition : Family of operating systems developed by Microsoft, mostly for PCs (Personal Computers).
Years of experience most commonly required: 2-3
How common is it? This skill is found in 32.7% of It Support job postings on Indeed.

Active Directory

Definition : A directory service for Windows networks, used mainly for domain management.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 16.9% of It Support job postings on Indeed.

Computer networking

Definition : Skill or experience working with computer networks.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 16% of It Support job postings on Indeed.

CompTIA Network+

Definition : A computer networks certification awarded by CompTIA (Computing Technology Industry Association) upon passing the CompTIA Network+ exam.
Years of experience most commonly required: 1-2
How common is it? This skill is found in 13.1% of It Support job postings on Indeed.

LAN

Definition : Knowledge of or skill with the equipment, systems, theory, and protocols of computer information networks constrained within a limited geographic area.
Years of experience most commonly required: 1-2
How common is it? This skill is found in 11.9% of It Support job postings on Indeed.

Analysis skills

Definition : Skill at using mental reasoning or research to gain insight into or solve problems.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 9.9% of It Support job postings on Indeed.

VPN

Definition : A technology that enables users to communicate data across public networks as if connected directly to a private network.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 8.4% of It Support job postings on Indeed.

Operating systems

Definition : Experience with the system-level software that manages the hardware and software for a computer or other electronic device.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 8.1% of It Support job postings on Indeed.

Firewall

Definition : Experience with firewalls, a security system for networks that allows only certain data or traffic to pass between an internal network and an external network.
Years of experience most commonly required: 1-2
How common is it? This skill is found in 8% of It Support job postings on Indeed.

Technical support

Definition : Experience and skill providing technical support.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 6.8% of It Support job postings on Indeed.

Linux

Definition : Family of UNIX-like, open-source operating systems, based on the Linux kernel.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 5.6% of It Support job postings on Indeed.

DNS

Definition : A decentralized naming system for devices connected to the internet or a private network. Maps domain names to IP addresses.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 5.2% of It Support job postings on Indeed.

CCNA

Definition : A certification awarded by Cisco upon passing the ICND (Interconnecting Cisco Networking Devices) exam.
Years of experience most commonly required: 3-4
How common is it? This skill is found in 4.6% of It Support job postings on Indeed.

Computer hardware

Definition : Knowledge or experience working with computer hardware.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 4.5% of It Support job postings on Indeed.

CompTIA Security+

Definition : A baseline cybersecurity certification awarded by CompTIA (Computing Technology Industry Association) upon passing the CompTIA Security+ exam.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 3.9% of It Support job postings on Indeed.

SCCM

Definition : Software for managing large groups of computers running on diverse operating systems.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 3.2% of It Support job postings on Indeed.

Mobile devices

Definition : Skill or experience working with mobile devices such as mobile phones and tablets.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 2.2% of It Support job postings on Indeed.

MCSE

Definition : Certification awarded by Microsoft to individuals who pass certifying examinations covering a specific Microsoft product solutions domain.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 1.9% of It Support job postings on Indeed.

IAT

Definition : Information Assurance Technical job category requiring a baseline cybersecurity certification outlined by DoD 8570. Consists of three levels of (I-III) of increasing job responsibilities and corresponding certification requirements.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 1.6% of It Support job postings on Indeed.

Jira

Definition : Issue tracking and project management software by Atlassian.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 1.5% of It Support job postings on Indeed.