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Front Desk Agent Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated July 16, 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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9 min read

A 35624730752receptionist18.08front desk9.0customer service6.65front desk receptionist4.95hotel4.71529725757579957.2516.3129.90HOURLY98613540272025-10-012025-10-312025-09-012025-09-302025-11-05Front Desk Agent, or Hotel Front Desk Agent, checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers’ hotel registration information and calculating guests’ room payments and other additional costs made during their stay.

Front Desk Agent duties and responsibilities

You can use the duties and responsibilities section to explain what your new hire can expect to do on the job and what qualities they need to do well. It should also explain how the job functions as part of the larger organization. Some common responsibilities for a Front Desk Agent include the following:

  • Manage online, phone and in-person room reservations
  • Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
  • Take payment from customers
  • Respond to guests’ issues and complaints in a friendly, timely manner
  • Explain local amenities and attractions to guests
  • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
  • Assist customers with the planning of special events such as weddings and business conferences
  • Arrange specialized services for VIP customers

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Front Desk Agent Job Description Examples

Example 1

We are looking for a Hotel Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

    Skills
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

    Job Type: Full-time

    Pay: $19.00 per hour

    Benefits:
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
    Schedule:
  • 8 hour shift
  • Holidays
  • On call
  • Weekend availability

    Experience:
  • Hotel experience: 1 year Location: One location

    • Example 2

    I.Position Summary:*

    Responsible for providing excellent customer service to the guest. Follow the Brand guidelines of the hotel and ensure the guests has a pleasant stay. Enroll guests into the Marriott Bonvoy Program and achieve monthly goals of the hotel. Able to check a guest in/out in a timely manner. Promotes the hotel restaurant, bar and amenities within the hotel. Handles customer complaints to the guest satisfaction.

    Maintain a commitment to continually support all departments in accounting and guest experience, consistently providing friendly service, and consistently providing the highest quality product and value to every customer on every occasion.

    *II.Working Relationship:

    Reports to: Front Desk Manager/Front Desk Supervisor

    Interfaces with: All levels of management/, non-management associates, local businesses and

    customers.

    *III.Essential JOB Functions:

    This role is an important part of the success of the hotel. The Guest Service Agent is primarily responsible for ensuring that all guests are treated to great customer service on a daily basis. This person is responsible for checking in and checking out guests, proper accounting procedures and to make sure the a.m./p.m. check list if followed. The position requires performance of general administrative duties inclusive of answering phone lines, photocopying of documents, understanding of light speed/galaxy. The Guest Service Agent is to maintain their brand training standards, achieve monthly SPG enrollments and identify and acknowledge guest levels upon check.

    IV.JOB Qualifications:

    Must have a high school diploma or equivalent; plus, one year of office clerical experience or an equivalent combination of education and experience.

    Previous customer service experience is required, preferably in a hotel environment.

    Candidate should have outstanding analytical skills, attitude, enthusiasm, professionalism, attention to detail and organizational skills.

    Must be able to work well in a high paced environment.

    The ability to meet deadlines, work under pressure effectively and work independently.

    The ability to deal with internal and external guests with a high level of professionalism, tact and diplomacy.

    Must be a team player.

    Strong written and verbal communication skills and the ability to interact with all levels of associates and management.

    Bilingual a plus

    Job Type: Full-time

    Pay: $17.75 per hour

    Benefits:
  • Paid time off
    Schedule:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Night shift
    Work Location: In person

    • Example 3

    NOW Hiring HOTEL FRONT DESK Agents + NIGHT Auditors

    Do you have a bubbly, cheerful personality? Are you looking for an opportunity to shine, and rapidly grow your career? The Home2 Suites by Hilton Houston IAH Airport Beltway 8 is looking for dynamic, hungry, and happy individuals to become part of the team! Come in and apply today

    Where to apply: Apply in person at the Home2 Suites by Hilton Houston IAH Airport Beltway 8located at 705 N. Sam Houston Pkwy E Houston, TX 77060, online, or call in at [phone number].

    We are doing interviews Monday-Friday from 9am- 4 pm, come in and Apply now!

    Job Location: 705 N. Sam Houston Pkwy E Houston, TX 77060

    Phone Number: [phone number]

    The ideal Guest Service Agent/Night Auditor accommodates guests of hotel, handles front office duties and has a high level of customer service skills. Follows through on guest issues in a pleasant and organized fashion ensuring successful resolution and exceeding of customer expectations. Takes all necessary steps to ensure a positive and pleasant experience for all guests. The following reflects management s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assignor reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons

    2 year of guest service experience is required.Previous experience with the Hilton, Marriott, IHG or Hyatt brand will be given first preference

    We offer competitive wages and bonus structure, as well as a great opportunity to develop into management-level positions!

    Benefits include: Excellent Opportunity to Advance your Career, Competitive and Lucrative Bonus Structure, PTO, Paid Major Holidays, Paid Vacation, Hotel Brand Travel Discounts, and Sick Pay.
  • Greets, registers and assigns rooms to guests. Handles credit cards, initial parking information and an overview of guest services. Issues room keys and location instructions to guests
  • Serves as the primary liaison to guests. Handles stressful situations, makes mature and knowledgeable decisions. Handles all guest complaint or problems to exceed the guests expectations
  • Personally demonstrates a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied
  • Consistently maintains positive demeanor
  • Handles incoming guest reservations via phone. Takes reservation accurately and enters into PMS system

  • Handles guest check-in and check-out in an accurate and efficient manner
  • Handles arriving reservations determining and assigning special requests when necessary and acknowledging top tier customers
  • Answers inquiries pertaining to all hotel services, registration of guests and shopping, dining entertainment and travel directions within the local market. Makes restaurant, transportation or entertainment reservations and arranges for tours
  • Handle all guest service requests
  • Serves as hotel phone operator and directs calls to appropriate department. Receives, transmits and racks telephone messages
  • Computes bill, collects payment and makes change for guests
  • Ability to focus on the guest, ensuring complete satisfaction with each transaction / interaction
  • Conveys company information, decision, or problems to appropriate parties on a timely basis
  • Works to resolve disagreements and is respectful of peers and co-workers
  • Manages and controls assigned cash bank and balances shift within established procedures
  • Keeps all work areas neat, clean, organized and free of hazards
  • Projects and assignments are completed thoroughly, professionally, and with care

  • Adjusts to high-pressure conditions and is open to change
  • Assumes responsibility for personal growth and development
  • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates
  • Perform other functions as required and directed.

    Where to apply: Apply in person at the Home2 Suites by Hilton Houston IAH Airport Beltway 8 located at 705 N. Sam Houston Pkwy E Houston, TX 77060, online, or call in at [phone number].

    We are doing interviews Monday-Friday from 9am- 4 pm, come in and Apply now!

    Keywords: hotel, front desk, night audit, Hilton, guest service

    Job Types: Full-time, Part-time

    Benefits:
  • Employee discount
  • Flexible schedule
  • Paid time off
  • Professional development assistance
  • Referral program
    Schedule:
  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Night shift
  • Overnight shift
    Supplemental pay types:
  • Bonus pay
  • Tips

    Ability to commute/relocate:
  • Houston, TX 77060: Reliably commute or planning to relocate before starting work (Required)

    Application Question(s):
  • Are you willing to take a background check & drug test?

    Experience:
  • Hotel Front Desk: 3 years (Required)
  • Hilton, Marriott, IHG, or Hyatt: 2 years Location: One location

    • Example 4

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

    Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

    Skills
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

    Job Type: Full-time

    Pay: From $14.50 per hour

    Schedule:
  • 8 hour shift

    Ability to commute/relocate:
  • Tumwater, WA 98501: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • Customer service: 1 year Location: One location

    • Example 5

    The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

    Your day-to-day:

  • Review arrivals noting special requests, blocking rooms as needed.
  • Check in and out hotel guests in a confident, professional and friendly manner.

  • Make new reservations for incoming guest.
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
  • Knowledgeable of immediate area, services, attractions, and events.
  • Knowledgeable of fire and emergency procedures.

    Specific experience we're seeking:

  • Previous experience in a Front Desk or customer facing role strongly encouraged.

    Use of Opera PMS a huge plus.
     Works well under pressure, dealing with many arrivals and departures within a short period of time.
  • Able to accommodate a flexible schedule that may include weekends and/or holidays.
  • Familiar with hotel systems and operations, and can enter in information accurately.
  • Outside-of-the-box thinker who takes initiative to creatively solve problems.

    Currently looking for 1st and 2nd shift.

    Job Types: Full-time, Part-time

    Pay: $12.50 - $14.25 per hour

    Benefits:
  • Dental insurance
  • Employee discount
  • Health insurance
    Schedule:
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Weekend availability

    Ability to commute/relocate:
  • Grand Rapids, MI 49546: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • Hotel experience: 1 year Location: One location

    • Example 6

    Job Summary

    Must be sales-minded, checks guests in and out and makes reservations. Handles posting cash, check and credit card payments. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property

    Duties and Responsibilities

    Check out and posts payments to guests' accounts in a timely and proficient manner

    Assists with the Hotel continental breakfast

    Takes phone reservations, changes and cancelations

    Offers assistance to guests needs and requests

    Treat each and every guest with the a genuine and positive attitude

    Assign arrival rooms in a courteous and efficient manner to all incoming guests

    Checks in guests in a timely and proficient manner

    Pay special attention to the phone and follows basic rules of courtesy

    Receive and pass on information to co-workers during shift change

    Close out their shift and balance accordingly

    Perform daily duties listed on shift checklist

    Perform weekly duties and tasks that are assigned

    Must have complete knowledge of policies and procedures to me followed in an emergency situation

    Handles all internal control items as hotel policies and procedures dictated

    Job Types: Full-time, Part-time

    Pay: $13.00 - $14.00 per hour

    Benefits:
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

    COVID-19 considerations:
    Masks are recommended but not required, all common areas are sanitized frequently, seating is arranged to promote "social distancing," and guidelines for the dining and swimming area are posted.

    Ability to commute/relocate:
  • Green Bay, WI 54303: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • Hotel experience: 1 year Location: One location

    • Example 7

    Front Desk Associate (Guest Service Representative)

    Job Description

    Reports To: Front Desk Manager or General Manager

    Department: Front Office

    Primary Responsibilities:
  • Greet all guests and other front desk traffic in a timely, friendly and hospitable manner, always with a smile.
  • Sell rooms in order to maximize the Average Daily Rate (ADR) and occupancy per the guidelines of the Assistant Manager and General Manager.
  • Complete all require Marriott standards training on MGS
  • Check in all incoming guests as they arrive, making sure that the pertinent information is obtained, registration is completed and method of payment is secured promptly.
  • Promptly post all charges and credits to guest folios.
  • Accept and post payment on guest folios.
  • Prepare and balance shift deposits.
  • Monitor available rooms inventory, out of order rooms, late checkouts and stay over. Confirm that all stay overs are authorized or entitled to do so.
  • Check out departing guests. Before finalizing payment, make sure that all appropriate charges have been posted to the folio.
  • Answer the telephone promptly and courteously.
  • Handle all reservation traffic, whether by telephone, in person or by the central reservation computer (CRS) in an efficient, friendly and hospitable manner. Consult room availability screen to establish availability, obtain clear and thorough information, and confirm reservations when complete to be sure that all information is correct.
  • Respond promptly to all guest confirmation of reservations.
  • Room assignments and fosse screen must always be in balance with Marsha.
  • Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to Front Office Manager by providing her/him with summary of daily bank status. Request change as required.
  • Monitor room key cards and room key inventory sheets.
  • Follow and complete all assignments from daily check list.
  • Process and distribute guest mail and messages.
  • Process and deliver messages for department heads, assistant manager and General Manager as promptly as possible.
  • Provide Information to guests in a courteous, informative and accurate manner.
  • Handle complaints courteously, receptively and promptly. Inform department head, assistant manager or General Manager of all complaints not matter how minor they may seem.
  • Call Executive Housekeeper's attention to dirty rooms as soon as guests check out. Do not let these rooms accumulate. Indicate rush rooms only when absolutely necessary. Prevent the rental of rooms before housekeeping has made them ready.
  • Handle Lost and Found by checking in computer and taking relevant messages. Coordinate inquires with Executive Housekeeper, Assistant Manager, or General Manager.
  • Complete and balance the audit and any reports during the third shift as required by Assistant Manager or the General Manager. (FOR NIGHT Auditor ONLY.)
  • Must be able to stand throughout the duration of shift.
  • Maintain your uniform and name badges in excellent condition and appearance. Also maintain personal cleanliness.
  • Attend meetings as scheduled by the Assistant Manager or General Manager.
  • Maintain the Market store fully stock at all times
  • Assist in maintain Front Desk area, lobby and back office clean.
  • Perform other reasonably related duties as assigned by the Assistant Manager or General Manager.
  • You may be required to work at other times than the normally scheduled hours. Must be able to work a flexible schedule. (Weekends, Holidays, AM, PM, Night Audit, Split Shifts, and must be able to work shift alone.)
  • From time to time, you will need to assist in other additional duties requested by management or corporate office.

    Job Type: Full-time

    Pay: $14.00 per hour

    Schedule:
  • 8 hour shift

    Ability to commute/relocate:
  • Jacksonville, FL 32218: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • Hotel experience: 1 year Location: One location

    • Example 8

    Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.

    When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly Results.

    HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.

    We are currently searching for a Night Auditor/Front Desk Agent for the Days Inn by Wyndham in Arlington, TX.

    Why Work With Us?

    It's a fun company to work for!

    We recognize efforts and reward results

    Great benefits package, including 401K

    Promotional opportunities with a growing company

    Requirements:

    Be able to manage time effectively, complete required tasks on time

    Knowledge of and ability to operate computer equipment and the reservations system.

    Education & Experience:

    High School diploma or equivalent required

    Stable work history required

    Mental requirements:

    Strong understanding of Microsoft Office products (Excel, Word, Outlook)

    Must be able to convey information and ideas clearly

    Must maintain composure and objectivity under pressure

    Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

    Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

    Night Audit Responsibilities: 11:00 p.m. - 7:00 a.m.
  • Check in guests, answer phones and take reservations
  • Respond to guest complaints, requests and emergencies
  • Process invoices, post checks to vendors and distribute employee checks
  • Reconcile accounts
  • Balance the cash drawer and log receipts
  • Investigate and resolve out-of-balance accounts
  • Keep accurate financial records and ledgers
  • Help prepare for forecasts and audits

    Skills
  • Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
  • Experience with accounting and facilities management software
  • Excellent math skills
  • An eye for detail
  • Good problem-solving skills
  • Strong customer service skills
  • The ability to multitask
  • Strong written and verbal communication skills
  • Availability to work overnight

    Front Desk Agent Responsibilities:3:00 p.m. - 11:00 p.m.

    Handle guest registration and room assignments, accommodating special requests whenever possible.

    Pre-register, block reservations and take same day reservations and when necessary, future reservations following hotel rate structures, discounts, and sell strategies.

    Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.

    Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

    Cancel room reservations according to procedures.

    Inventory guest room keys according to policy and request re-keying as necessary.

    Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

    All other duties assigned by General Manager.

    Job Types: Full-time, Part-time

    Pay: $12.75 per hour

    Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
    Schedule:
  • 8 hour shift

    Experience:
  • Hotel experience: 1 year Location: One location
    • Our mission

    Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

    Read our editorial guidelines
    Job Description Best Practices
    Optimize your new and existing job descriptions to reach more candidates
    Get the Guide

    What does a 35624730752receptionist18.08front desk9.0customer service6.65front desk receptionist4.95hotel4.71529725757579957.2516.3129.90HOURLY98613540272025-10-012025-10-312025-09-012025-09-302025-11-05Front Desk Agent do?

    Front Desk Agents work for hotels, motels and other vacation resorts checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area.

    Front Desk Agents are typically the first face guests see when they arrive at the hotel. They welcome visitors, assign rooms according to guests’ preferences and provide additional information about the hotel and its amenities. They’ll also collaborate with the housekeeping staff to ensure the rooms are cleaned, organized and furnished prior to guests’ arrival. Front Desk Agents also update hotel records of payments and bookings.

    Front Desk Agent skills and qualifications

    In the next section of your Front Desk Agent job description, outline the skills and qualifications that you are looking for. This is one of the most important parts of the description since the qualifications shape which candidates will apply. Writing a thoughtful list of qualifications will help you attract the most suitable candidate for the job. Include education prerequisites and previous experience as well as soft skills like personality traits that will make for a successful hire, including:

    • High school diploma or GED
    • At least two years of customer service experience
    • One year of front desk experience in the hospitality industry
    • Excellent verbal communication skills
    • Availability to work shifts, including evenings, weekends and holidays
    • Familiarity with resort check-in software
    • Ability to solve client issues in a friendly and timely fashion
    • Friendly and welcoming demeanor

    Front Desk Agent salary expectations

    A Front Desk Agent makes an average of $12.31 per hour. Pay rate may depend on level of experience, education and the geographical location.

    Front Desk Agent salary expectations

    2025-10-017.2516.3129.90HOURLY
    • Common salary: 16.31 HOURLY
    • Typical salaries range from 7.25 - 29.90 HOURLY
    • Find more information on Indeed Salaries

    *Indeed data – 2025-10-01

    Front Desk Agent education and training requirements

    A high school diploma or the equivalent is preferred for Front Desk Agent candidates, although there are no standard educational requirements. Coursework in computer skills or business is helpful as well. Also beneficial are certifications in related software or customer service tasks.

    Front Desk Agent experience requirements

    A Front Desk Agent can be an entry-level role. Many companies prefer that candidates have experience providing customer service. Experience in a hotel, resort or similar organization is a plus.

    Job description samples for similar positions

    If the 35624730752receptionist18.08front desk9.0customer service6.65front desk receptionist4.95hotel4.71529725757579957.2516.3129.90HOURLY98613540272025-10-012025-10-312025-09-012025-09-302025-11-05Front Desk Agent job description doesn’t meet your needs, see job descriptions for related positions:

    Job Description Best Practices
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    Get the Guide

    Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

    Hire your next Front Desk Agent today.

    Build a job description

    Frequently asked questions about Front Desk Agents

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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