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Customer Service Representative Job Description: Top Duties and Qualifications

Last updated April 16, 2026
Edited by Indeed Employer Content Team
Edited by Indeed Employer Content Team
Last updated April 16, 2026
Our mission

Indeed’s Employer Guide helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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8 min read

A Customer Service Representative, or CSR, assists customers with inquiries and issues related to a company’s products and services. Their duties often include answering phone calls, live chat messages or emails, finding solutions to problems for customers and maintaining expert knowledge about a company’s offerings.

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Customer Service Representative duties and responsibilities

Illustration of rep using headset. Text reads: "Sample customer service duties:Answer incoming customer calls,Turn frustrated clients into repeat customers,Update customer service databases,Stay updated on product knowledge"

A Customer Service Representative’s primary duty is to deliver great customer service. They often have the following customer service responsibilities:

  • Providing introductory information, such as a product manual explanation, to prospective and new customers
  • Handling customer complaints and troubleshooting issues with products or services
  • Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
  • Accessing databases to retrieve account information for customers
  • Letting customers know about additional products or services that might benefit them
  • Escalating queries and concerns when necessary
  • Updating customer records following each contact
  • Staying up to date on the latest products and services an organization provides

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Customer Service Representative Job Description Examples

Example 1

Cottage Lake Veterinary Hospital is seeking a veterinary customer service representative. Our practice currently consists of 3 Full-Time Veterinarians and 10 support staff. We are a family-owned, Private Practice, AAHA-accredited hospital, Open Monday Friday weekly.

We are proud to offer a wide range of veterinary services to the community of Woodinville and surrounding areas. We provide services for small animals including dentistry, nutritional counselling, digital radiology, ultrasound, wellness and vaccination programs, routine as well as specialty surgery, laser therapy, and more.

Our community expects world-class customer service and consistency from our front-desk staff so they can trust those who are caring for their pets. We pride ourselves on being able to maintain our excellent reputation in our community.

We are looking for an experienced, team oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of Cottage Lake Veterinary Hospital. Our client representative team is essential to the daily success of our clinic. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued.

The role of Lead CSR is available to the right candidate. This position reports directly to the Practice Manager and Chief of Staff, and includes the responsibilities of coaching and training CSRs in all aspects of customer service skills, adapting customer service protocols to meet our clients' and patients' needs, and setting and tracking goals with hospital management.

WHAT YOU LL NEED TO Succeed:

  • Reliability
  • Attention to detail
  • Enthusiasm, energy and a positive attitude
  • A strong desire to educate and build solid relationships with clients
  • Excellent communication skills
  • Team Mindset
  • Fear Free Certification is a huge bonus!
  • Minimum 1-2 years of Customer Service Experience
  • Veterinary Experience is preferred, but not required

WHAT WE OFFER

  • Generous employee pet discount!
  • Medical, dental and vision insurance
  • IRA
  • Opportunity for personal, professional and financial growth
  • 4 Day work schedule
  • Respect of a work/life balance!
  • Paid Time Off
  • Privately Owned, Non-Corporate Practice
  • Bonus Pay

A workplace that focuses on providing the best for its patients and team members. We take great pride in our Team, Culture, Quality of Care, Client and Patient Advocacy and Team Engagement and Retention.

Job Type: Full-time

Pay Range Starts at: $18.00/hour dependent on experience

We look forward to meeting you!

Supplemental pay types:

  • Bonus pay

Work Location: Woodinville, WA

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 30 40 per week

Benefits:
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • Monday to Friday
  • Weekends as needed
Supplemental pay types:
  • Bonus opportunities



Ability to commute/relocate:
  • Woodinville, WA 98077: Reliably commute or planning to relocate before starting work (Required)

Experience:
  • Customer Service: 1 year Location: In person

Example 2

Work Remotely! | Run Your Own Schedule! | Semi-Annual Company Trips!

Our Mission is to help families earn more income and become properly protected, debt free and financially independent.

  • We are currently looking for ambitious, motivated, and driven individuals that have interest in the customer services industry. Previous experience is not required, and all training and licensing will be provided for qualified candidates.
  • This is a flexible, part-time remote customer services representative position where you will be meeting with prospective clients, educating them on business concepts and principles, and helping implement a effective game plan through services provided one of our 23+ strategic partners.

Must be able to secure and pass a federal background check and be legal to work in the United States or Canada to qualify.

Requirements-

The most successful candidates will have a entrepreneur spirit and will be taught how to do this successfully with the schedule is flexible. Licensing is required and it is PAID FOR.

  • Prepare Effective Plans
  • Educate customers on business Concepts
  • Offer solutions to families in various areas, legal protection, identity theft, investments etc.

Qualifications

  • 18+
  • US Citizen
  • Felony free
  • Preferably out of college
  • Self-motivated

Job Type: Full-time

Pay: $60,000.00 - $150,000.00 per year

Benefits:
  • 401(k)
  • On-the-job training
  • Parental leave
  • Professional development assistance
  • Referral program
  • Work from home
Experience level:
  • 1 year
  • No experience needed
  • Under 1 year
Shift:
  • Evening shift
  • Morning shift
Weekly day range:
  • Monday to Friday
  • Rotating weekends
  • Weekends as needed
Work setting:
  • In-person



License/Certification:
  • Driver's License (Preferred)

Ability to Relocate:
  • Philadelphia, PA 19148: Relocate before starting work Location: In person

Example 3

Company Overview

Regal Art & Gift, Inc. is a dynamic wholesale distribution company in the gift, home and garden décor industries. Exclusive product designs and a professional sales and marketing strategy have helped the company grow dramatically over the past 25 years to become a leader in the industry ranking among the top companies in its product categories on Giftbeat's national retailer surveys. The corporate headquarters are conveniently located off Hwy 680 in Concord, CA.

Position Description

Our Customer Service Representatives are responsible for responding to customer needs and inquiries, order flow processing and review, customer claims, data input, and accuracy of customer information in computer systems. This position reports to the Customer Service Manager.

Responsibilities

Customer Service
  • Handle inbound and outbound calls regarding: order entry, damage/shipping claims, catalog requests and general questions.
  • Redirect incoming calls to appropriate departments as required.
  • Send/receive emails to customers and sales reps to communicate order issues, policies and pertinent information.
  • Obtain authorizations and process credit card payments.
  • Process backorders
  • Handle freight/merchandise claims with common carriers (such as FedEx)
  • Work with top accounts to ensure continued good relationships
  • Maintain daily order flow (via EDI) to our Kansas Distribution Center

Data Processing
  • Order entry or download of purchase orders from trade shows, sales software, fax, and e-mail.
  • Create new Customer accounts and input required data and maintain such data.
  • Customer/Prospect database maintenance
  • Log completed activities in our contact relationship management software

Personal Skills
  • Positive Attitude and willingness to learn.
  • Excellent telephone and people skills displaying a professional customer service attitude.
  • Ability to multi-task and prioritize workload.
  • Organized and detail-oriented.
  • Must be PC literate with working knowledge of MS Office, including Word and Excel.
  • Type 50+ WPM accurately.
  • Experience with Microsoft Dynamics - Great Plains or other ERP system is a plus.

Salary & Benefits:
  • Competitive salary commensurate with experience
  • Health, Dental, Vision, Life and Disability insurance
  • 401K with matching
  • 15 days PTO the first 5 years and 20 days thereafter.
  • 7 major paid holidays

For immediate consideration, please email your resume and tell us why you feel you are a good fit for this position.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Shift:
  • Day shift
Weekly day range:
  • Monday to Friday
Work setting:
  • In-person
  • Office



Education:
  • High school or equivalent (Required)

Experience:
  • Customer Service: 1 year Location: In person

Example 4

Customer Service Associate (Office Assistant)

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations.

Some of the functions the Customer Service Associate will perform:

  • Embodies our values: Serve Others and Own It
  • Assists in fostering an energetic and positive working environment
  • Frequently communicates with customers via phone
  • Partners with all team members to create an easy transaction and great in home delivery service
  • Develops strong relationships with customers who shop with us in-store and online
  • Listens to the customers needs and presents possible options

The Ideal Candidate will have, among other skills and abilities:

  • High school diploma or general education degree (GED); or equivalent combination of education and experience
  • Ability to read, write and comprehend simple instructions, short correspondence, and memos
  • Demonstrated ability to handle customer calls displaying good phone skills
  • Track record of serving others and putting team goals first
  • Owners mindset; takes ownership over everything within scope of responsibility
  • Proactive approach; identifies and solves problems

Why you ll want to join our team:

  • Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years
  • Comprehensive medical, dental, and vision benefits including a 401k plan
  • Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.
  • Employee discounts at our affiliate brands which include Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:
  • Employee discount
Shift:
  • 8 hour shift
Weekly day range:
  • Weekend availability

Ability to commute/relocate:
  • Saint Ann, MO 63074: Reliably commute or planning to relocate before starting work Location: One location

Example 5

Customer Service Representative
**
Job Summary:
Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today!
**
Job Description:
Join the American Family Insurance Agency team in !

As a customer service representative, you will be responsible for answering questions and discussing product offerings with customers to help meet their unique needs. You'll coordinate prospecting through direct mail and personal insurance reviews, entering leads, pulling motor vehicle and claims reports, entering new applications and submitting changes on existing policies.


Compensation & Benefits:
Competitive hourly pay rate plus 20% New Business Commission on policies written and/or bonuses
401K Match

50% Health Insurance Premium Reimbursement

Paid training
Paid Time Off

Position Requirements:
High school diploma or equivalent
Two years of customer service experience preferred
Property and Casualty insurance licensing is preferred before starting and is required after 30 days of beginning employment. Agency will reimburse for one Passing State Licensing Test if obtained within the first 30 days of employment.

We believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.

The customer service representative is a staff member of the agency and not an employee of American Family Insurance.

Location: 10202 149th Street East, Puyallup, Washington 98374

Job Type: $18.00 - $24.00 per hour

Example 6

Customer Service Representative Needed

BRT Extrusions is a leading aluminum extrusion manufacturing company located in Niles, Ohio looking for a Customer Service Representative for our expanding sales department. *Experience working with manufacturing or industrial service companies strongly preferred.*

Responsibilities:
  • Effectively collaborating across departments to ensure all internal and external customer needs are met.
  • Working with Customers professionally on all inquiries
  • Entering data for sales orders
  • Able to work professionally with Production and Shipping to ensure orders are processed to customer specifications.
  • Building strong working relationships with customers

Requirements
  • 2-3 years working customer service
  • Proficient with Microsoft Office
  • Be able to work independently, self-motivated with a competitive nature
  • Have excellent time management skills
  • Exceptional communication and presentation skills

What We Offer:
  • Health insurance
  • Dental & vision insurance
  • Life insurance
  • 401(K) with employer matching
  • Paid training
  • Paid vacation
  • Work from your home office

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Schedule:
  • Day shift
  • Monday to Location: One location

Example 7

Customer Service Representative
**
Job Summary:
Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today!
**
Job Description:
Join the American Family Insurance Agency team in !

As a customer service representative, you will be responsible for answering questions and discussing product offerings with customers to help meet their unique needs. You'll coordinate prospecting through direct mail and personal insurance reviews, entering leads, pulling motor vehicle and claims reports, entering new applications and submitting changes on existing policies.


Compensation & Benefits:
Competitive hourly pay rate plus 20% New Business Commission on policies written and/or bonuses
401K Match

50% Health Insurance Premium Reimbursement

Paid training
Paid Time Off

Position Requirements:
High school diploma or equivalent
Two years of customer service experience preferred
Property and Casualty insurance licensing is preferred before starting and is required after 30 days of beginning employment. Agency will reimburse for one Passing State Licensing Test if obtained within the first 30 days of employment.

We believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.

The customer service representative is a staff member of the agency and not an employee of American Family Insurance.

Location: 10202 149th Street East, Puyallup, Washington 98374

Job Type: $18.00 - $24.00 per hour

Example 8

  • JOB Summary
  • The CSR facilitates the patient registration flow, including such activities as patient identification; gathering demographic information; securing accurate financial information; obtaining required signatures and documents; and entering registration data into hospital information computer system.
  • The CSR is also responsible for managing phone calls. Schedules patient appointments and directs patients appropriately to the correct departments.
  • may work in many areas throughout the outpatient offices (Healthcare Associates, Pediatrics, Walk-In Care, RMH Specialists, Medical Specialty Services), and Admissions/Call Center departments.
  • This is a dynamic position that will allow the CSR to assist patients in many different ways and by utilizing many personal and professional skills.
  • Minimum Qualifications

Knowledge & Experience

Skills-
  • Ability to prioritize, good communication and interpersonal skills, maintain composure in all situations, possess professional demeanor, able to adjust to change, ability to problem solve and work independently and ability to work under stressful conditions, ability to remain focused and attention to detail.

Knowledge-
  • Computer systems, typing, public relations, basic office clerical duties.

Education-
  • High school diploma required.

Experience-

Authority and Accountability
  • Is accountable for facilitating the patient's access into the hospital and affiliated offices in a pleasant and professional manner
  • Promotes good public relations through contact with patients, visitors, vendors and fellow employees and other phone contacts.
  • Must preserve the confidentiality of patient and hospital information.

Aptitudes
  • Must be able to prioritize, utilize critical thinking, and adjust to change.
  • Must be able to reason and use logical problem-solving skills.
  • Performs duties that require some latitude for independent judgment and initiative in handling situations out of the ordinary.

Location: Rush Memorial Hospital HCA Full Time, Days, 8

Job Type: Full-time
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Customer Service Representative skills and qualifications

To succeed in their roles, Customer Service Representatives need a variety of skills. Some qualifications that can indicate a quality candidate for your open position include:

  • Interpersonal communication skills to ensure positive interactions with customers
  • Analytical and problem-solving skills to diagnose problems and recommend effective solutions
  • Multitasking and organizational skills to work on multiple issues at one time
  • Active listening and communication skills to provide concise answers to inquiries
  • Time-management skills to respond to customer emails, calls and web chat messages promptly
  • Teamwork skills to collaborate with representatives and coworkers in other departments
  • Ability to remain upright and stationary for long periods during a shift
  • Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs

Customer Service Representative experience requirements

Most Customer Service Representatives receive on-the-job product and customer service training. As a result, a candidate may be able to succeed in the position with no previous experience. You may choose to prioritize candidates who have a few years of experience in a customer-facing role, such as working as a Cashier, Server or Retail Sales Associate.

For positions that involve training or supervising other CSRs, candidates with a few years of previous work history as a Customer Service Representative may be a better fit.

Customer Service Representative education and training requirements

There are typically no formal education requirements for Customer Service Representatives, making this role a strong candidate for skills-first hiring. Rather than focusing on academic credentials, you can prioritize practical skills such as communication, problem-solving, conflict resolution and familiarity with customer service software.

In regulated industries like finance or insurance, a professional license may be required depending on federal, state or local laws. If licensure is necessary for your open role, be sure to include that information in the job description’s qualifications section.

Some employers may prefer candidates who hold relevant voluntary certifications. These include general customer service credentials, such as the National Customer Service Association’s (NCSA’s) Certified Customer Service Professional (CSSP) designation, or those that are industry-specific, like the American Banker’s Association’s (ABA’s) Customer Service Representative Certificate.

Customer Service Representative salary expectations

According to Indeed Salaries, the average salary for a Customer Service Representative is $70,203 per year. Location, skills, experience and licensing and certification status contribute to CSR pay rates.

Customer Service Representative salary expectations

2026-03-017.2519.1645.40HOURLY
  • Common salary: 19.16 HOURLY
  • Typical salaries range from 7.25 - 45.40 HOURLY
  • Find more information on Indeed Salaries

*Indeed data – 2026-03-01

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Customer Service Representative job description FAQs

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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