Resources
Post a Job
 Special Offer 

Jumpstart your hiring with a $75 credit to sponsor your first job.*

Sponsored Jobs posted directly on Indeed with Urgently Hiring make a hire 5 days faster than non-sponsored jobs.**
  • Visibility for hard-to-fill roles through branding and urgently hiring
  • Instantly source candidates through matching to expedite your hiring
  • Access skilled candidates to cut down on mismatched hires
*The $75 Sponsored Job credit offer is only available for new accounts in the US that post a job and expires one year after account creation. Upon expiration of the credit, users are charged based on Sponsored Job budget. Terms, conditions, and quality standards apply **Indeed data, based on median United States, Q2 2024

Front Desk Agent Job Description: Top Duties and Qualifications

Last updated April 16, 2026
Edited by Indeed Employer Content Team
Edited by Indeed Employer Content Team
Last updated April 16, 2026
Our mission

Indeed’s Employer Guide helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
8 min read

A front desk agent provides customer service to hotel guests in person, online and over the phone. Duties to include in your front desk agent job description are creating reservations, checking guests in and out and addressing customer requests.

Related Content

462268546877153699723668407.2516.5530.20HOURLY2026-03-012026-02-01

Front desk agent duties and responsibilities

Front desk agents interact with guests at multiple points throughout their stay. They typically work near the hotel’s front entrance, so they’re easily visible to guests with questions or concerns. The role involves administrative, customer service and technical responsibilities, such as scheduling reservations.

Common duties include:

  • Creating and managing room reservations via the hotel’s software
  • Processing payments for rooms and amenities, such as room service, spa treatments or reservation add-ons like cable services
  • Greeting and checking guests in
  • Answering questions and resolving problems, such as towel refills or key card issues
  • Collaborating with hotel staff, including housekeepers, bellhops, maintenance workers and shuttle drivers
  • Documenting reservations, service requests and incidents, such as elevator breakdowns
  • Following the property’s cash-handling procedures

Hire your next Front Desk Agent today

Create job description

Hire your next Front Desk Agent today

Create job description
Close

Front Desk Agent Job Description Examples

Example 1

We are looking for a Hotel Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Skills
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Job Type: Full-time

Pay: $19.00 per hour

Benefits:
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
  • Holidays
  • On call
  • Weekend availability

Experience:
  • Hotel experience: 1 year Location: One location

Example 2

I.Position Summary:*

Responsible for providing excellent customer service to the guest. Follow the Brand guidelines of the hotel and ensure the guests has a pleasant stay. Enroll guests into the Marriott Bonvoy Program and achieve monthly goals of the hotel. Able to check a guest in/out in a timely manner. Promotes the hotel restaurant, bar and amenities within the hotel. Handles customer complaints to the guest satisfaction.

Maintain a commitment to continually support all departments in accounting and guest experience, consistently providing friendly service, and consistently providing the highest quality product and value to every customer on every occasion.

*II.Working Relationship:

Reports to: Front Desk Manager/Front Desk Supervisor

Interfaces with: All levels of management/, non-management associates, local businesses and

customers.

*III.Essential JOB Functions:

This role is an important part of the success of the hotel. The Guest Service Agent is primarily responsible for ensuring that all guests are treated to great customer service on a daily basis. This person is responsible for checking in and checking out guests, proper accounting procedures and to make sure the a.m./p.m. check list if followed. The position requires performance of general administrative duties inclusive of answering phone lines, photocopying of documents, understanding of light speed/galaxy. The Guest Service Agent is to maintain their brand training standards, achieve monthly SPG enrollments and identify and acknowledge guest levels upon check.

IV.JOB Qualifications:

Must have a high school diploma or equivalent; plus, one year of office clerical experience or an equivalent combination of education and experience.

Previous customer service experience is required, preferably in a hotel environment.

Candidate should have outstanding analytical skills, attitude, enthusiasm, professionalism, attention to detail and organizational skills.

Must be able to work well in a high paced environment.

The ability to meet deadlines, work under pressure effectively and work independently.

The ability to deal with internal and external guests with a high level of professionalism, tact and diplomacy.

Must be a team player.

Strong written and verbal communication skills and the ability to interact with all levels of associates and management.

Bilingual a plus

Job Type: Full-time

Pay: $17.75 per hour

Benefits:
  • Paid time off
Schedule:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Night shift
Work Location: In person

Example 3

NOW Hiring HOTEL FRONT DESK Agents + NIGHT Auditors

Do you have a bubbly, cheerful personality? Are you looking for an opportunity to shine, and rapidly grow your career? The Home2 Suites by Hilton Houston IAH Airport Beltway 8 is looking for dynamic, hungry, and happy individuals to become part of the team! Come in and apply today

Where to apply: Apply in person at the Home2 Suites by Hilton Houston IAH Airport Beltway 8located at 705 N. Sam Houston Pkwy E Houston, TX 77060, online, or call in at [phone number].

We are doing interviews Monday-Friday from 9am- 4 pm, come in and Apply now!

Job Location: 705 N. Sam Houston Pkwy E Houston, TX 77060

Phone Number: [phone number]

The ideal Guest Service Agent/Night Auditor accommodates guests of hotel, handles front office duties and has a high level of customer service skills. Follows through on guest issues in a pleasant and organized fashion ensuring successful resolution and exceeding of customer expectations. Takes all necessary steps to ensure a positive and pleasant experience for all guests. The following reflects management s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assignor reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons

2 year of guest service experience is required.Previous experience with the Hilton, Marriott, IHG or Hyatt brand will be given first preference

We offer competitive wages and bonus structure, as well as a great opportunity to develop into management-level positions!

Benefits include: Excellent Opportunity to Advance your Career, Competitive and Lucrative Bonus Structure, PTO, Paid Major Holidays, Paid Vacation, Hotel Brand Travel Discounts, and Sick Pay.
  • Greets, registers and assigns rooms to guests. Handles credit cards, initial parking information and an overview of guest services. Issues room keys and location instructions to guests
  • Serves as the primary liaison to guests. Handles stressful situations, makes mature and knowledgeable decisions. Handles all guest complaint or problems to exceed the guests expectations
  • Personally demonstrates a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied
  • Consistently maintains positive demeanor
  • Handles incoming guest reservations via phone. Takes reservation accurately and enters into PMS system
  • Handles guest check-in and check-out in an accurate and efficient manner
  • Handles arriving reservations determining and assigning special requests when necessary and acknowledging top tier customers
  • Answers inquiries pertaining to all hotel services, registration of guests and shopping, dining entertainment and travel directions within the local market. Makes restaurant, transportation or entertainment reservations and arranges for tours
  • Handle all guest service requests
  • Serves as hotel phone operator and directs calls to appropriate department. Receives, transmits and racks telephone messages
  • Computes bill, collects payment and makes change for guests
  • Ability to focus on the guest, ensuring complete satisfaction with each transaction / interaction
  • Conveys company information, decision, or problems to appropriate parties on a timely basis
  • Works to resolve disagreements and is respectful of peers and co-workers
  • Manages and controls assigned cash bank and balances shift within established procedures
  • Keeps all work areas neat, clean, organized and free of hazards
  • Projects and assignments are completed thoroughly, professionally, and with care
  • Adjusts to high-pressure conditions and is open to change
  • Assumes responsibility for personal growth and development
  • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates
  • Perform other functions as required and directed.



Where to apply: Apply in person at the Home2 Suites by Hilton Houston IAH Airport Beltway 8 located at 705 N. Sam Houston Pkwy E Houston, TX 77060, online, or call in at [phone number].

We are doing interviews Monday-Friday from 9am- 4 pm, come in and Apply now!

Keywords: hotel, front desk, night audit, Hilton, guest service

Job Types: Full-time, Part-time

Benefits:
  • Employee discount
  • Flexible schedule
  • Paid time off
  • Professional development assistance
  • Referral program
Schedule:
  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Night shift
  • Overnight shift
Supplemental pay types:
  • Bonus pay
  • Tips

Ability to commute/relocate:
  • Houston, TX 77060: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
  • Are you willing to take a background check & drug test?

Experience:
  • Hotel Front Desk: 3 years (Required)
  • Hilton, Marriott, IHG, or Hyatt: 2 years Location: One location

Example 4

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments Skills
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus Job Type: Full-time Pay: From $14.50 per hour Schedule:
  • 8 hour shift Ability to commute/relocate:
  • Tumwater, WA 98501: Reliably commute or planning to relocate before starting work (Required) Experience:
  • Customer service: 1 year Location: One location

Example 5

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day:
  • Review arrivals noting special requests, blocking rooms as needed.
  • Check in and out hotel guests in a confident, professional and friendly manner.
  • Make new reservations for incoming guest.
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
  • Knowledgeable of immediate area, services, attractions, and events.
  • Knowledgeable of fire and emergency procedures. Specific experience we're seeking:
  • Previous experience in a Front Desk or customer facing role strongly encouraged. Use of Opera PMS a huge plus. Works well under pressure, dealing with many arrivals and departures within a short period of time.
  • Able to accommodate a flexible schedule that may include weekends and/or holidays.
  • Familiar with hotel systems and operations, and can enter in information accurately.
  • Outside-of-the-box thinker who takes initiative to creatively solve problems. Currently looking for 1st and 2nd shift. Job Types: Full-time, Part-time Pay: $12.50 - $14.25 per hour Benefits:
  • Dental insurance
  • Employee discount
  • Health insurance Schedule:
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Weekend availability Ability to commute/relocate:
  • Grand Rapids, MI 49546: Reliably commute or planning to relocate before starting work (Required) Experience:
  • Hotel experience: 1 year Location: One location

Example 6

Job Summary Must be sales-minded, checks guests in and out and makes reservations. Handles posting cash, check and credit card payments. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property Duties and Responsibilities Check out and posts payments to guests' accounts in a timely and proficient manner Assists with the Hotel continental breakfast Takes phone reservations, changes and cancelations Offers assistance to guests needs and requests Treat each and every guest with the a genuine and positive attitude Assign arrival rooms in a courteous and efficient manner to all incoming guests Checks in guests in a timely and proficient manner Pay special attention to the phone and follows basic rules of courtesy Receive and pass on information to co-workers during shift change Close out their shift and balance accordingly Perform daily duties listed on shift checklist Perform weekly duties and tasks that are assigned Must have complete knowledge of policies and procedures to me followed in an emergency situation Handles all internal control items as hotel policies and procedures dictated Job Types: Full-time, Part-time Pay: $13.00 - $14.00 per hour Benefits:
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability COVID-19 considerations: Masks are recommended but not required, all common areas are sanitized frequently, seating is arranged to promote "social distancing," and guidelines for the dining and swimming area are posted. Ability to commute/relocate:
  • Green Bay, WI 54303: Reliably commute or planning to relocate before starting work (Required) Experience:
  • Hotel experience: 1 year Location: One location

Example 7

Front Desk Associate (Guest Service Representative) Job Description Reports To: Front Desk Manager or General Manager Department: Front Office Primary Responsibilities:
  • Greet all guests and other front desk traffic in a timely, friendly and hospitable manner, always with a smile.
  • Sell rooms in order to maximize the Average Daily Rate (ADR) and occupancy per the guidelines of the Assistant Manager and General Manager.
  • Complete all require Marriott standards training on MGS
  • Check in all incoming guests as they arrive, making sure that the pertinent information is obtained, registration is completed and method of payment is secured promptly.
  • Promptly post all charges and credits to guest folios.
  • Accept and post payment on guest folios.
  • Prepare and balance shift deposits.
  • Monitor available rooms inventory, out of order rooms, late checkouts and stay over. Confirm that all stay overs are authorized or entitled to do so.
  • Check out departing guests. Before finalizing payment, make sure that all appropriate charges have been posted to the folio.
  • Answer the telephone promptly and courteously.
  • Handle all reservation traffic, whether by telephone, in person or by the central reservation computer (CRS) in an efficient, friendly and hospitable manner. Consult room availability screen to establish availability, obtain clear and thorough information, and confirm reservations when complete to be sure that all information is correct.
  • Respond promptly to all guest confirmation of reservations.
  • Room assignments and fosse screen must always be in balance with Marsha.
  • Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to Front Office Manager by providing her/him with summary of daily bank status. Request change as required.
  • Monitor room key cards and room key inventory sheets.
  • Follow and complete all assignments from daily check list.
  • Process and distribute guest mail and messages.
  • Process and deliver messages for department heads, assistant manager and General Manager as promptly as possible.
  • Provide Information to guests in a courteous, informative and accurate manner.
  • Handle complaints courteously, receptively and promptly. Inform department head, assistant manager or General Manager of all complaints not matter how minor they may seem.
  • Call Executive Housekeeper's attention to dirty rooms as soon as guests check out. Do not let these rooms accumulate. Indicate rush rooms only when absolutely necessary. Prevent the rental of rooms before housekeeping has made them ready.
  • Handle Lost and Found by checking in computer and taking relevant messages. Coordinate inquires with Executive Housekeeper, Assistant Manager, or General Manager.
  • Complete and balance the audit and any reports during the third shift as required by Assistant Manager or the General Manager. (FOR NIGHT Auditor ONLY.)
  • Must be able to stand throughout the duration of shift.
  • Maintain your uniform and name badges in excellent condition and appearance. Also maintain personal cleanliness.
  • Attend meetings as scheduled by the Assistant Manager or General Manager.
  • Maintain the Market store fully stock at all times
  • Assist in maintain Front Desk area, lobby and back office clean.
  • Perform other reasonably related duties as assigned by the Assistant Manager or General Manager.
  • You may be required to work at other times than the normally scheduled hours. Must be able to work a flexible schedule. (Weekends, Holidays, AM, PM, Night Audit, Split Shifts, and must be able to work shift alone.)
  • From time to time, you will need to assist in other additional duties requested by management or corporate office. Job Type: Full-time Pay: $14.00 per hour Schedule:
  • 8 hour shift Ability to commute/relocate:
  • Jacksonville, FL 32218: Reliably commute or planning to relocate before starting work (Required) Experience:
  • Hotel experience: 1 year Location: One location

Example 8

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication. When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly Results. HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved. We are currently searching for a Night Auditor/Front Desk Agent for the Days Inn by Wyndham in Arlington, TX. Why Work With Us? It's a fun company to work for! We recognize efforts and reward results Great benefits package, including 401K Promotional opportunities with a growing company Requirements: Be able to manage time effectively, complete required tasks on time Knowledge of and ability to operate computer equipment and the reservations system. Education & Experience: High School diploma or equivalent required Stable work history required Mental requirements: Strong understanding of Microsoft Office products (Excel, Word, Outlook) Must be able to convey information and ideas clearly Must maintain composure and objectivity under pressure Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests Night Audit Responsibilities: 11:00 p.m. - 7:00 a.m.
  • Check in guests, answer phones and take reservations
  • Respond to guest complaints, requests and emergencies
  • Process invoices, post checks to vendors and distribute employee checks
  • Reconcile accounts
  • Balance the cash drawer and log receipts
  • Investigate and resolve out-of-balance accounts
  • Keep accurate financial records and ledgers
  • Help prepare for forecasts and audits Skills
  • Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
  • Experience with accounting and facilities management software
  • Excellent math skills
  • An eye for detail
  • Good problem-solving skills
  • Strong customer service skills
  • The ability to multitask
  • Strong written and verbal communication skills
  • Availability to work overnight Front Desk Agent Responsibilities:3:00 p.m. - 11:00 p.m. Handle guest registration and room assignments, accommodating special requests whenever possible. Pre-register, block reservations and take same day reservations and when necessary, future reservations following hotel rate structures, discounts, and sell strategies. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. Cancel room reservations according to procedures. Inventory guest room keys according to policy and request re-keying as necessary. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment. All other duties assigned by General Manager. Job Types: Full-time, Part-time Pay: $12.75 per hour Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance Schedule:
  • 8 hour shift Experience:
  • Hotel experience: 1 year Location: One location
Our mission

Indeed’s Employer Guide helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Job Description Best Practices
Optimize your new and existing job descriptions to reach more candidates
Get the Guide

What does a front desk agent do?

Front desk agents help hotel guests, make reservations and manage the check-in process. Their customer service skills can influence the perception of the hotel. They offer friendly greetings, provide helpful tips and resolve problems quickly to ensure guests are comfortable and satisfied. Creating a welcoming experience can encourage guests to write positive reviews.

Front desk agents also typically manage administrative tasks, such as reconciling bills, completing paperwork and updating the hotel’s reservation system. Depending on the hotel, they might also manage luggage storage and process payments for snack bar or gift shop items.

Front desk agent skills and qualifications

Strong candidates often demonstrate problem-solving, interpersonal and communication skills, which may be important for success in this role. Empathy and emotional intelligence are also valuable competencies that set top candidates apart.

Skills to mention in your front desk agent job descriptions include:

  • Strong customer service skills
  • Written and verbal communication skills
  • Technical proficiency in hotel reservation software, such as Mews, Little Hotelier and SiteMinder
  • Conflict-resolution skills to enhance the guest experience
  • Knowledge of standard hotel operations, including housekeeping and security
  • Basic accounting skills to calculate customer purchases
  • Sales skills to upsell hotel features, such as suites or spa services

Front desk agent experience requirements

If you’re using skills-first hiring for your front desk agent job, consider candidates with experience in jobs that require empathy and emotional intelligence, as well as strong communication and customer service skills. For example, individuals who have worked in healthcare, retail or sales industries.

Your front desk agent job description can also highlight relevant transferable skills. For example, you might mention an interest in candidates who have worked in customer-facing roles, such as a retail sales associate or a customer service associate.

Front desk agent education and training requirements

Front desk agents don’t typically need formal education, making skills-focused hiring a beneficial approach. Instead of prioritizing candidates with specific degrees, you might focus on practical skills, such as customer service or familiarity with payment processing or booking systems.

Other roles may have helped candidates refine their skills as well. For example, they may have learned to establish friendly customer interactions and resolve problems quickly while working as a restaurant server. Volunteer activities, such as giving tours at historical sites or performing in theater productions, can also build strong communication skills.

While some candidates may lack experience with your specific booking program, those with broad software aptitude can often learn reservation systems on the job.

Front desk agent salary expectations

Compensation for front desk agents varies based on experience, company size, location and industry. Find current salary data for front desk agent roles on Indeed Salaries.

Job description samples for similar positions

If this front desk agent job description doesn’t match your hotel’s needs, check out these other sample job descriptions for similar positions:

Job Description Best Practices
Optimize your new and existing job descriptions to reach more candidates
Get the Guide

FAQs about front desk agents

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

Hire your next Front Desk Agent today.

Build a job description

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

No search results found

    Related articles

    20 Interview Questions to Ask Candidates
    Read article
    How To Hire Employees: A Step-by-Step Guide
    Read article
    Roles and Responsibilities Template (With 3 Samples)
    Read article