What does a Mall Security Guard do?

A Mall Security Guard works in all areas of a shopping mall. They might walk through the shops and common areas to discourage people from shoplifting or causing harm. Sometimes, they sit in a surveillance room and monitor shoppers’ activities through the surveillance cameras.

If a security problem occurs, they respond to the location and maintain order, such as talking to the people involved, detaining suspects or removing offenders from the mall property. Some Mall Security Guards drive around parking lots to look for suspicious activity. When incidents happen, Security Guards write detailed reports about them.

Mall Security Guard skills and qualifications

Mall Security Guards need to act fairly and consistently to maintain safety. Some skills and qualifications to write into your Retail Security Guard job description may include:

• Sharp attention to detail and observation skills

• Awareness of security protocols

• Excellent communication skills

• Ability to stay calm in emergencies and high-pressure situations

• Physical ability to patrol and respond to situations

• High degree of integrity and fairness

• Quick thinking and strong decision-making skills

Mall Security Guard experience requirements

The experience requirements for a Retail Security Guard job description can vary. Some hiring managers prefer candidates with previous Security Guard experience, including safeguarding against shoplifting and disturbances. Some companies may hire entry-level Mall Security Guards if they meet the other job requirements.

Mall Security Guard education and training requirements

Mall Security Guards don’t typically need formal education. Some employers may require Security Guards to complete a specific training program. However, Mall Security Guards often receive training on the job. You might request specific training courses in your Retail Security Guard job description, such as Nonviolent Crisis Intervention (NCI) Training from the Crisis Prevention Institute (CPI).

Job description samples for similar positions

If a Retail Security Guard job description isn’t what you need, explore these similar job description samples:

• Security Officer

• Armed Security Officer

• Security Specialist

• Security Guard

Mall Security Guard job description FAQs

What’s the difference between a Mall Security Guard and a Security Officer?

Mall Security Guards work in shopping centers. They may have limited security responsibilities. Security Officers work in various facilities, including office buildings, industrial buildings and retail stores. They might take on a higher-level role in the facility’s security with managerial responsibilities. A Mall Security Guard may report to a Security Officer.

What soft skills make a good Mall Security Officer?

A successful Mall Security Officer can effectively enforce the shopping center’s rules. They treat people fairly and consistently enforce regulations. Strong interpersonal skills are also helpful for candidates. Knowing how to interact with people can help them de-escalate tense situations and gain the trust of mall staff and patrons. Mall Security Guards also need to be aware of their surroundings to detect irregularities.

How can you make your Mall Security Officer job description stand out?

Consider outlining the type of patrolling required for your open position, such as driving a security vehicle or observing shoppers from a security room. You might specify the security team’s structure to give applicants an idea of the support offered. Talking about the rewarding aspects of the job might also appeal to people who want fulfilling careers. You might include special perks of the position, such as discounts at mall stores.

What’s the difference between a Mall Security Guard and a Security Specialist?

Security Specialists focus on safeguarding data rather than physical premises. They typically work with computer software and may have a bachelor’s degree in computer science or a related field.